ISETAN Apologised To PUMA Tudung Sales Girl, No SOP on Attire

Hijab sports tudung

Hi everyone, it’s time for an update…

After the last email sent to them, the deputy manager called. Attempting to give excuses for the managers’ actions, saying that it was due to carelessness that the managers behaved that way.

Which is funny because they also mentioned the managers were very experienced and always do routine regulation checks on the promoters. According to the deputy manager, there is an SOP to adhere to but they did not follow the SOP for addressing a regulation problem (in this case-the attire).

Upon further probing, on the SOP for a sensitive issue like shoplifting, the deputy manager explained that in the event of a shoplifting, the SOP that follows requires the manager to bring the shoplifter to a private area away from public eye for further investigations. Did the victim commit a crime far worse than shoplifting that it had to be addressed in the public’s eye there and then?

And the best part, one of the managers involved in the incident tried to contact Puma directly to find out a detailed information of the victim without the knowledge of the deputy manager. In doing so, she has unknowingly revealed her identity.

As of now, there is still no reply from them.

The deputy manager is a nice and friendly man who is trying his best to cater to both parties and is caught in this messy situation. The managers should be the ones addressing this matter.

Attached: screenshots of emails.

Authored by Zafirah Edwards

READ RELATED ARTICLE ON MUSLIMAH SALES GIRL WORKING AT ISETAN WHO WAS DISCRIMINATED FOR WEARING A HIJAB

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Zafirah dwards ISetan Singapore tudung

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24 Comments

  1. Pingback: ISETAN Apologised To PUMA Tudung Sales Girl, No SOP on Attire

  2. Doreen Ang

    Fasting is not only just abstain from eating. It’s also for Muslims to learn to be more forgiving. Although I sympathise with the victim; the response by her sister is also not correct either. What does she want Isetan to do? Terminate the contract of the two managers and break their rice bowls? Is this correct especially during the fasting month? If you are demanding that the managers issued public apology then it should be your sister demanding for it and not through a third party. There is nothing great wearing your headscarf if your attitude is lacking especially in this case when the victim’s sister has shown to be less forgiving.

    Reply
    1. lin

      Owh come on. Don’t use the fasting month as a reason. True, it’s the month of forgiving. But if you were in her sister’s shoes, how would you feel? How would you know what the girl feel right now? Her sister is speaking on behalf of her because she’s still young and no nothing abt working life. Do you even know how many of our muslim sisters been discriminated because of our scarf?? Just so u know, wearing a scarf is a must. But it has got nothing to do with one’s behaviour. Please avoid such stereotypes. It’s like saying you’re a bad lady just because you’re wearing skimpy clothes.

      Reply
    2. Andrew Chen

      Unbelievable that people like you exists, making all sorts of excuses!! Bottom line, the Managers who showed blatant discrimination should own up and apologise, publicly. Period. No other excuses.

      Reply
    3. Adam Idaman

      Don’t use wat u read on the internet to justify what u had no idea at all… all holidays of all religion promotes forgiving and peace to all mankind… so if this happen to someone who celebrates christmas or lunar new year, you really think they will forgive these two managers?

      Reply
    4. JJ

      It is ironic when you seem so considerate about the rice bowls of the managers but not the victim.

      Reply
    5. Muhammad Ali

      Come Doreen Ang, I clap for you…..
      ITS PEOPLE LIKE YOU THAT ENCOURAGE VICTIMS OF DISCRIMINATION SUFFER IN SILENCE AND THE DISCRIMINATOR BOASTING THEIR ACTIONS!

      Its definitely clear that the victim is scared, humiliated, intimidated and scarred for life by this hideous work life experience in Singapore. DISCRIMINATION in the Singapore work life is real, and clearly the victim is young, inexperienced and do not dare to voice out on her own. So I definitely see no wrong in someone who has more experience then the VICTIM voice out on her behalf.

      JUST IMAGINE: YOU siting down in your work desk, diligently doing the work you are asked to do, and TWO(NOT 1 BUT 2) Senior Manager/Supervisor come to your desk and ask you to leave the JOB, just because they dun like the color of your shirt, or the way you comb your hair……………… what would you have done????

      IF that was me, I would sit there, pick up my handphone, call in MOM to report a case, SEND an EMAIL to all my superior/ colleague informing that matter internally and MAYBE sue them along the way as profits. BUT that’s me, an experience worker…

      BUT you see the VICTIM here just went back home, silently crying to herself… shows clearly how young, inexperienced and naive she is. I think its only right for someone who is MUCH MORE experience to defend for the VICTIM.

      Demanding a public apology is the correct way to clearly resolve a public matter (in this case of SOCIAL DISCRIMINATION), even though I totally encourage to bring this matter further to give it a strong example that ANY FORM of discrimination is TOTALLY should not be tolerated.

      At the end of this, we all should hope that BIG companies like ISETAN and PUMA should impart social equality and basic respect to their staffs(especially the management), and do internal and external evaluation/checks on their SOP(in which they think themselves highly of) every now and then.

      – peace out.

      Reply
    6. shoiklah

      1 )Her sister did not state that she wanted Isetan to terminate the contract of the two managers and break their rice bowl.ok.

      2 ) When 1 is young & inexperience , it’s only common sense to seek help from those who are more informed and experience. That’s why lawyers exist as well!

      3) No one said wearing a headscarf is so great! You got your perspective all wrong. I wld suggest you check on your EQ.

      4 ) The 2 managers shd apologise PERSONALLY & not depend on the deputy manager to do the work for them. Isn’t that the same thing as what the elder sister is doing ? But do bear in mind her sister is young & inexperience. Whereas we have 2 professional “adults” is expecting someone else to speak for them & clean up their mess.
      Common sense please…

      Reply
    7. Zep

      Doreen Ang, I’m not muslim and I’m not fasting and you’re an Asshole!…..

      Reply
    8. roziz

      Deep shit.. surely that managers is your relative Doreen Ang. What an asshole

      Reply
  3. Nel M Hock

    Spot on.. Agree with you, lin on

    Reply
  4. Tahaka

    The things Doree stated does not makes sense at all. I think she’s just making the matter worse. Yes, it’s true that Ramadhan is a month of forgiving. But that does not mean others can take advantage of the situation.

    I believe a public apology from those managers will be fair treat to the victim. And even if they lose their jobs, it is still fair. Their actions are inhuman and untolerable.

    Everything that we do, there will always be consequences. No escape. Learn to live with that.

    Reply
  5. Doreen Ang

    You only think the victim is suffering just because she is young and inexperienced. Imagined if two rice bowls are broken and if they have families to feed and have difficulties finding another job. You think a public apology is cheap. You want the public to be in three newspapers. Yes the victim is young and suffering. The managers may alsobe suffering too with facing public pressure to terminate their services and paying costs for public apology and donation to charity of victim’s or her sister’s choice. The sister has indirectly caused her sister or other female Muslim embarrassment in this way as the public maybe curious to find out who she is and may have a second look at Puma Headscarf Sale Promotor. Yes we should always be kind regardless which day. However human will fault and that’s why there is fasting month to remind the Muslims on this. People tend to view headscarf Muslim as humble people and handle matters who have hurt them with a heart and not with a weapon. If the managers are willing to apologise to the victim let’s move on. Have worked in a discrimination environment and left without any complained to social media or authorities. The company has now wound up whilst I have landed in a better working environment all these thanks to the Creator of the universal.

    Reply
    1. MD RAFI

      DOREEN U R AN IDIOT WITH MISPLACE VALUE…… FOR THE MANAGERS , U MAKE THE MISTAKE AND HAVE TO PAY THE PRICE NO MATTER HOW HIGH…. FOR ISETAN, THEY HAVE TO COME CLEAN ABT THIS MATTER. THERE NO PLACE FOR ANY SORT OF DISCRIMINATION IN OUR SOCIETY… PERIOD.!!!!

      Reply
  6. marqheaven

    Doreen Ang did u realized dat ur justification only mk things worst..i blieved u r a nice person bt nvr had experienced being a victim of discrimination hence all kind of reasons juz 2justify..D 2mgrs were truly pulling ranks n showed total discrimination n now u r talking abt their ricebowls.. Ow abt d poor gal ricebowl?? Hv u ever tot of it?? hoped dat u had realized ow naive d victim is n definitely she nid sum1 who is matured to talk on her behalf..juz dun tk a person kindness s their weaknesses.. not gonna say more s others had expressed similar views. Juz hope dat u will hv a changed mentality for goodness sake in ur future endeavor .. godblezz

    Reply
    1. Doreen Ang

      Is there any call for the young girl’s rice bowl be broken?

      Reply
      1. shoiklah

        Regardless or not who’s rice bowl is “broken” does not give ANYONE the right to discriminate . Anyone with enough common sense , empathy & mature enough wld understand. So for the rest of us trying to explain to YOU the BASIC PRINCIPLES of being human , you seem to lack the above . You reap what you sow. You do good & good things will happen to you and vice versa. There are always consequences.

        Reply
  7. Tahaka

    Oh Doree oh..you are so wrong. I’m not sure which world you coming from. Here, all except you have different view. Didn’t you realised that?

    Yes, it’s all about BASIC PRINCIPLES. I believe this sort of things you doesn’t even need to learn them in school. I guess the problem lies in the way they (managers) grow up. It’s a pity.

    Reply
    1. Doreen Ang

      CLAP CLAP can discriminate foreign talent :)-

      Reply
      1. Rina

        oh dear doreen, from what i read, u sound really shallow. I’m sorry. no puns intended really.
        if this discrimination is happening to any fellow chinese or indians, id be mad pissed too. Worse, if this happens to your sister or mother or relatives or daughter, id still be mad pissed too. However, i wonder if you’ll be as forgiving if such thing happens to u.

        Reply
  8. June

    Hopefully the managers learnt their lesson.
    It wldnt hurt them if they went up to the lady and asked nicely.
    All these would’ve been avoided. But due to lack of morals and basic proffessionalism, it happened.

    It doesn’t matter if it’s a PRC, hijab muslim, pinoy or even palestine or anyone. Everybody deserves to be treated with respect, NOT to be discriminated!

    Reply
  9. Nanie Emkay

    Doreen Ang, just shut up. Dont ever ever ever use Ramadhan as a weapon against us Muslim. You know nothing about Ramadhan. Attitude is another different thing. So you mean because of the call for Ramadhan, Muslim has to be so humble as if couldnt stand for our rights? So you mean non Muslims can do whatever to Muslims and couldnt fight back because of Ramadhan? You are totally wrong! You dont know the power of Ramadhan for the Muslims. Have some respect.

    Reply
  10. D

    I believe that the Managers should be given a slap on the wrist.
    If any of what is reported about the behaviours of those managers were true, then I think it is justifiable to actually have their rice bowls be broken or cracked the least.
    Let them bear the burden and realise their mistakes. That is life. That is how it should be. If they at all changed for the better, then may they find a good job.

    Reply
  11. Joseph

    Has anyone made a police report ? or a report to MOM on racial bias and discrimination ? You should also consider legal action.

    Reply

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