I’m not satisfied those managers who are responsible for this mess is anyway delegating or another words, evading to be investigated.
Isetan Singapore gives a poor response, it’s time to reach out to ISETAN Japan HQ as well.
Here is their management policy for your scrutiny; http://www.imhds.co.jp/english/company/philosophy.html
Here is their management corporate data; http://www.imhds.co.jp/english/company/information.html#information01 at the bottom page of that link, there is the Japan address.
I hope there is someone who can help write a letter to whom in that list matter (for eg. TO: The CEO or the head director etc etc..)
After that, by dropping by the Singapore Japan Embassy to lodge a complaint and request them for assistance to have that letter forwarded to Isetan Japan (may need some cash on stand-by though just in case).
I had somewhat something similar before with MFA a no. of years back.
Normally foreign consulates are very hospitable when you’re reporting about their foreign business SG. Especially when it comes to the service industry.
Hope this helps.
P.S: Btw i did pass this suggestion to that Zafirah Edwards lady before. So far no reply. Why not try this channel. Don’t we all wish justice to be prevailed for that two irresponsible managers. And now their SOP is in such a way that the two managers does not seem to be put to task or anything set by the management. Their Japan HQ would really be interested if there’s any inconsistencies among these management levels clearly.
Authored by Brader Jack
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