Tag: DBSS

  • More Trouble At Trivelis As Shower Screen Shatters

    More Trouble At Trivelis As Shower Screen Shatters

    Two more residents at premium housing development Trivelis have complained about shattered glass shower panels in their flats.

    Logistics manager Jaime Chen told The Straits Times that her husband found out the shower panel in the common bathroom had shattered when he went to the four-room flat on Thursday to install safety films on the glass panels with several workers.

    The developer, EL Development, had agreed to provide safety films for free to all residents after complaints of shattered glass panels at the Design, Build, and Sell Scheme (DBSS) project.

    Madam Chen said: “We collected the keys in January but thankfully we are not living here yet or someone may have been injured by the shattered glass.”

    The 34-year-old added that the developer will replace the shattered panel but she is worried about its quality. She also complained of other defects including crack lines on the wall, chipped furniture and hollow floor tiles.

    Mr Christopher Tan, 36, said the glass panel in his common bathroom shattered even after the safety film was pasted. He discovered the damage when he went to his four-room unit on Wednesday. Mr Tan, who is self-employed in the food and beverage industry said: “(The film) only prevents the shattered pieces from falling all over the floor. It does not address the quality control of the screens. A lot of us are worried about the possible dangers to old folks and kids when they use the bathrooms.”

    A spokesman for EL Development confirmed that there were two cases of shattered shower glass panels in August. That makes it a total of 11 cases out of about 5,400 shower screen panels in Trivelis. He added that all shattered panels will be replaced free-of-charge.

    He also said that the safety films does not prevent shattering but improves safety.

    “We have acceded to the residents’ request (for the safety films) as part of the goodwill package to give them a piece of mind.”

    Trivelis made headlines in recent months after complaints about defects surfaced. Around 400 owners, who started collecting their keys in January, found problems from defective stove knobs to rusty dish racks to poor quality laminate flooring. The common corridor along 40 units was also prone to flooding during heavy rain.

    The developer gave a “goodwill package” in May, offering them safety films, a new dish rack and extended the warranty on the laminate flooring from a year to 10 years.

     

    Source: www.thestraitstimes.com

  • HDB Tells Irate DBSS Owner To Fix Own Problem As Defects Liability Period Over

    HDB Tells Irate DBSS Owner To Fix Own Problem As Defects Liability Period Over

    Ms Wee, one of the residents at the Design, Build and Sell Scheme (DBSS), The Peak at Toa Payoh filed a complaint with the Housing Development Board (HDB) after having a huge long crack appearing on her balcony door.

    Ms Wee wrote to the HDB, “My balcony door has a huge long crack that suddenly appeared without any impact of any sort. I am worried that it will break further and hurt my toddler and preschooler.”

    cracked screen

    The reply by HDB is as followed,

    “Our inspection on 11 Aug 2015 revealed that there is a crack on the bottom left area of 2nd panel master bedroom glass sliding door towards the master bedroom balcony area. We wish to explain that the flat purchasers have entered into a Sale and Purchase (S&P) agreement directly with the developer.

    We wish to inform that the defects liability period under Clause 17 of the Sale and Purchase Agreement is 12 months from the date you receive the Notice of Vacant Possession. The defects liability period for your flat has since expired on 4 Jun 2013.

    We understand that the developer has replied to you pertaining to your feedback on the master bedroom sliding door. To address your safety concerns, you may engage own contractor to proceed with the replacement accordingly.”

    Frustration due to multiple defects

    In Ms Wee’s reply to HDB, she claimed that the developer has yet replied to her query. She also exclaimed that despite living in her former flat at Toa Payoh Lorong 2 for more than 2 decades prior to moving, she never had a sliding door glass or any of her windows for that matter, crack in this manner for no rhyme or reason.

    She therefore thinks it is probobly either there was a hairline crack in the window, not visible to the human eye (just like the MBR toilet’s ceiling’s waterproofing was broken by their worker whilst installing the brackets) or the material is not good.

    “These are things I cannot figure out before the DLP is up right? But the built of it definitely has issues IMHO. It’s been less than three years since we moved in. Call me baffled.” said Ms Wee.

    She added that she thinks it is terribly unfair that residents have been charged an arm and a leg for the DBSS flats, and then realize that lousy materials were used and then have to further pay to fix the issue.

    “I frankly cannot afford to fix it with three kids on a single income. We never imagined this sort of incident could happen neither did could we possible imagine that the DBSS flats are of such inferior make and quality. HDB must not assume if people live in DBSS flats, they must be rich and be able to afford such repairs. Financial circumstances can change.” said Ms Wee.

    She asked HDB to advice me on how she can request for further assistance in this matter as she is not willing to have to take on the burden of replacing this glass door.

    Referring to the existing defects in her HDB flat, Ms Wee lamented, “We already have so many things to replace in less than two years – cabinet doors have warped, bathroom fixtures were not working slightly after a year, kitchen tap is rusting after the 1.5 years mark. The cost to replace all that is already phenomenal for a single income family.”

    The recent cases of DBSS’s defects have been a hot topic among citizens in the past few months.

    For example, Pasir Ris ONE, drew national attention for its narrow corridor, badly designed ceiling of the corridor, and for its poor workmanship within the units.

    In June, and in response to these complaints, the HDB said most of the flaws were “surface imperfections”.

    Minister of National Development, Mr Khaw Boon Wan has so far not said much about the complaints, except that homeowners can send their feedback to MND and the HDB, and they would see if they could assist homeowners after looking into the cases.

     

    Source: www.theonlinecitizen.com

  • HDB Urged To Do More Following Defects In DBSS And BTO Projects

    HDB Urged To Do More Following Defects In DBSS And BTO Projects

    The role of the Housing and Development Board (HDB) in resolving disputes on defects in Design, Build and Sell Scheme (DBSS) projects came under scrutiny in Parliament today (July 13), with Members of Parliament (MP) seeking clarification on the powers the HDB could exercise, and questioning if the authority could do more.

    This comes after some DBSS projects, which are built by private developers and marketed at premium prices for better design and finishes, recently made headlines following complaints from residents about the state of their homes, such as Trivelis in Clementi, Centrale 8 in Tampines and Pasir Ris One.

    In response to questions about the number of complaints about both DBSS and Build-to-Order (BTO) flats, Minister of State for National Development Desmond Lee said that an average of one-third of all new residents approach the Building Service Centre (BSC) for assistance with defects in BTO flats after collecting their keys.

    The vast majority of defects reported are surface imperfections such as hairline cracks on walls, scratches on timber floors or uneven tile joints, he said.

    However, similar statistics for DBSS projects were unavailable, as residents facing issues with defects report them to the BSC managed by private developers during the Defects Liability Period (DLP).

    Mr Lee pointed out that the ramping up of supply of BTO flats has not compromised quality, given that the number of defects reported has not changed significantly. An independent assessment of building quality by the Building and Construction Authority (BCA), known as the Construction Quality Assessment System score, has shown that BTO flat quality has improved, with scores rising from 79 in 2003 to 89 last year.

    For DBSS projects, Mr Lee said the HDB sets broad parameters such as buyer’s eligibility, the mix of flat sizes and facilities, but gives developers flexibility to design, price and construct the flats within requirements set by relevant authorities such as the BCA and the Urban Redevelopment Authority. But the HDB, he added, has “zero tolerance” for defects that compromise structural or safety standards.

    Non-Constituency MP Yee Jenn Jong questioned if the DBSS failed its intent to meet housing aspirations of higher-income flat buyers, while Jurong GRC MP David Ong asked about the ministry’s direction with premium flats in future, given the prices narrowing between BTO and DBSS flats.

    In response, Mr Lee said there was no need to rush a decision about scrapping the DBSS, which has been suspended since 2011. “We should take time to review this and consider this, as market conditions could be different. There may well be reasons to bring back the DBSS in some form.

    “Not to trivialise the defects and concerns that first-time home buyers in particular feels … but I think you shouldn’t … use these current few points that have been in the public eye to condemn the entire scheme as a failure. Many people have indeed lived and made homes in these projects.”

    Mr Zaqy Mohamad (Chua Chu Kang GRC) suggested extending the DLP to give residents more time to engage developers or contractors to rectify defects.

    He also proposed postponing mortgage payments for homeowners in disputes, citing a similar approach in Australia where payments are withheld until defects are resolved.

    Mr Lee reiterated that the sales and purchase agreements provides for the rectification of defects within a year under the DLP. Buyers can also undertake works and file claims with the developers. He stressed that it is not true that “the HDB entirely takes no responsibility” when it comes to differences over DBSS projects.

    For instance, the HDB had followed up on concerns from residents living in the Trivelis project with the developer and the advisers to reach a resolution. The developer has made an offer to residents, Mr Lee noted.

     

    Source: www.todayonline.com

  • A DBSS Ceiling For Khaw Boon Wan To Explain

    A DBSS Ceiling For Khaw Boon Wan To Explain

    As The Online Citizen (TOC) reported on Sunday, the Minister of National Development will be questioned about the poor quality of recent flats, especially those under the Design, Build and Sell Scheme (DBSS), and also those under the Build-To-Order (BTO) programme. (See here.)

    The minister in charge, Khaw Boon Wan, has said little about the many complaints which homeowners have raised so far.

    Besides the by now infamously narrow corridors at Pasir Ris ONE, for example, buyers were also unhappy over an entire slew of defects found in their flats – including leaking pipes, badly located water heaters, hollow tiles in their bathroom walls, scratched tiles, tiles with different shades of colours, windows which are nor properly installed, and so on.

    At Pasir Ris ONE, one of the most obvious and conspicuous anomaly seems to be the ceiling at the ground floors.

    The “gas vent” runs through the ceiling along the corridors, together with what looked like gas pipes, all seemingly put together in haste, and left exposed.

    The “gas vent” looks like an after-thought thing. The developer seems to have forgotten about the gas vent, and then just plonk it up there, hold it up with a few screws and that’s it.

    It is a wonder that such designs have been approved by the Building and Construction Authority (BCA) or the Housing and Development Board (HDB).

    TOC visited the DBSS development about a week ago and took a short clip of it.

    Perhaps Mr Khaw will explain why such a design is allowed by the authorities.

     

    Source: www.theonlinecitizen.com

  • Heng Swee Keat To Lead Task Force Probing Complaints By Residents Of DBSS Development Centrale 8

    Heng Swee Keat To Lead Task Force Probing Complaints By Residents Of DBSS Development Centrale 8

    Following a petition signed by owners of more than half of the units at Centrale 8, a taskforce surpervised by Tampines GRC Member of Parliament Heng Swee Keat will be formed to look into the residents’ grouses.

    Buyers of almost 400 of the 708 units in the Design, Build and Sell Scheme (DBSS) project had endorsed the petition to extend their year-long warranty. They also want compensation for alleged “inferior quality of materials” used and poor design that compromises their space, safety and privacy.

    Tampines Town Council chairman Baey Yam Keng told TODAY that Mr Heng had asked him to reply on his behalf, after residents emailed their petition last Friday (June 19) to the project’s developer, Sim Lian Group, and looped in the Housing and Development Board (HDB), Ministry of National Development and Tampines MPs.

    Mr Baey said the task force will be led by senior grassroots leaders, with Mr Heng supervising the team personally. The task force could include representatives from Sim Lian, HDB, the Building and Construction Authority and the town council.

    “We want to help residents by bringing the relevant people together so that we can all talk things over together,” he said.

    “Once we get the composition settled I think we should have the first meeting as soon as we can, because the residents are anxious.”

    Mr Baey added that the outcome “would have to be a balance between the wishes of the residents as well as the contractual obligations of the developers”.

    A developer has to rectify any defect in the units within a year after handing over the keys, but residents are worried other defects may surface after that. They are creating a document to highlight issues faced, and will be presenting it to the task force. They hope to have a dialogue by early July.

    In 2011, Centrale 8 made the headlines for the wrong reasons after its developer asked for S$880,000 for the five-room units – a record indicative asking price which was on par with the cost of suburban condominium units. This prompted a public outcry which led Sim Lian to slash the asking price to S$778,000. As the controversy brewed, National Development Minister Khaw Boon Wan weighed in and said that consumers who thought the prices were too high should give the flats a miss. Soon after, the Government announced the DBS scheme was under review and subsequently, the sale of land for DBSS projects was suspended.

    According to earlier reports, Centrale 8 homeowners were upset about defects such as faulty locks, cracked tiles and burst water pipes.

    But they told TODAY they have bigger issues with the design of their homes and estate. For example, some toilet windows face the common corridor, which means windows cannot be opened. The entrance to the estate as well as the carpark meet at a cross junction, increasing chances of accidents, said residents, who are calling for another entrance and exit to be created.

    A resident who wanted to be known as Mr Cher said the main power switch for the aircon compressor is located outside the flat. “If I want to turn it off, I have to climb out onto the (aircon) ledge, which is very dangerous,” he said.

    Another resident, Ms Evelyn Soo, 46, found sanitary pipes taking up usable space in the service yard. When she told Sim Lian about it, the developer responded that the location of the pipes was “to meet with (PUB’s) requirement”.

    TODAY understands the national water agency sent a strongly-worded email to the developer calling such statements “wrong and misleading” as PUB “does not mandate that sanitary stacks be located at the service courtyard or AC (aircon) ledge of residential units”.

    Sim Lian clarified that the sanitary stack pipes located in the service yards of some unit types are there to meet PUB’s technical requirement, which states that the length of a discharge pipe connecting to the discharge stack pipe cannot exceed its maximum length of 2.5m.

    The developer also said it is common for architects to place sanitary stack pipes in wet areas including bathrooms, service yards or the aircon ledges of residential units.

    Another resident, who declined to be named, cited another “very awkward” design element where his main gate opens from the right, while the main door opens from left. Half of the master bedroom door protrudes into bedroom space when open. “We paid a premium price but we never got the premium value,” he said.

    A Sim Lian spokesman confirmed it has received the residents’ petition and “will continue to attend to their concerns on a one-to-one basis”.

    The developer said it remains committed to rectifying reported defects in accordance with the Sale and Purchase Agreement and will “also review subsequent requests for rectification works on a case-by-case basis” after the year-long Defects Liability Period expires.

    Sim Lian is working with HDB, Tampines Citizens’ Consultative Committee, Tampines Town Council, the People’s Association Residents’ Committee and grassroots representatives to facilitate the process.

     

    Source: www.todayonline.com