Tag: NSEW

  • Uber To Look Into Reports Of Inflated Fares Following SMRT Disruptions

    Uber To Look Into Reports Of Inflated Fares Following SMRT Disruptions

    Third-party taxi service-provider Uber will be looking into reports of inflated fares experienced by their customers, following a 3.5-hour disruption that crippled the North-South and East-West train lines on Tuesday (Jul 7).

    Some who had used the company’s app to book drivers had expressed frustration at having to pay fares that were higher than usual. Uber said that fares had gone up due to its “surge” or dynamic pricing mechanism.

    This causes fares to increase when there is high demand from passengers and low supply of cabs. It aims to incentivise drivers to ply the roads and take up bookings during such periods. The company added that once demand and supply are in balance, fare prices will come back down.

    The MRT breakdown on Tuesday had prompted more commuters to book cabs. Some of those who used the Uber app were shocked to discover they had to pay higher fares. One person said she paid around S$124, which is five times her usual fare.

    The company said it suspended the mechanism an hour after the full extent of the MRT breakdown was known. Still, it highlighted that users will see a notification on the app whenever there is “surge” pricing, and they will also be required to make multiple confirmations before they submit their request for a driver.

    Mr Karun Arya, Uber Communications Lead for South Asia and India, said: “As soon as we found out the extent of the disruption and the number of people who were stranded, we did turn off the dynamic pricing mechanism. But moving forward, if such situation does rise, our team will assess it accordingly and take the necessary action.”

    RALLYING TOGETHER DURING THE DISRUPTION 

    While some profited from the 3.5-hour disruption, others rallied to help others. Marketing executive Kerrin Kua, 27, was making her way home with her cousins and domestic helper when she realised there had been a train disruption, resulting in snaking queues at Ion Orchard’s taxi stand. Her cousin, Ainslie Kua, then had a brainwave – why not book a 13-seater van?

    They managed to get a van in about 15 minutes, and proceeded to ask those waiting in line for a taxi if they would like to join in.

     

    In total, Ms Kua told Channel NewsAsia nine others chipped in, and were dropped off at five different locations.

    “We were really excited, and I have always wanted to car pool,” said Ms Kua, who said some of the strangers she met were really chatty.

    Separately, Mr Tong Yee, director of social enterprise The Thought Collective, posted an offer on Facebook to give lifts to those who may have needed a ride home. His post garnered more than 500 likes.

    anybody need a ride from anywhere?I am home and willing to help anybody who might need a ride home.just drop a…

    Posted by Tong Yee on Tuesday, 7 July 2015

    “Like the fairy godmother to Cinderella he actually appeared at Toa Payoh offering to drive me and a few other desperate strangers at the taxi stand all the way to Woodlands,” a passenger wrote.

    Mr Tong’s initiative also prompted others to offer free rides in the comments.

    Another commuter who found herself stuck outside Somerset MRT station decided to make the most of the situation. Relating her experience on Facebook, Ms Tong Sian Choo said after meeting a woman who lived from her neighbourhood, she whipped out pieces of tissue paper and wrote “Hello! We need a ride to Yishun”, in hopes of hitching a ride.

    Just reached home half an hour ago at 12.30am. Am beginning to take in all that had happened for the past 3.5 hours on…

    Posted by Tong Sian Choo on Tuesday, 7 July 2015

    Her post has since been shared nearly 2,000 times, and while Ms Tong did not manage to get a lift, she found her way up a crowded bus to travel home.

    “As I looked around, there were migrant workers, families and individuals who were trying to make it back home. We started smiling at one another, somehow knowing that everything is gonna be okay. Just tahan this together,” she wrote.

    “All in all, so so so glad to see Singaporeans stepping up to care for one another, through their actions. Believe we are so much more than this breakdown,” Ms Tong added.

     

    Source: www.channelnewsasia.com

  • Root Cause Not Found, Lee Hsien Loong ‘Very Concerned’

    Root Cause Not Found, Lee Hsien Loong ‘Very Concerned’

    While an overnight sweep of the North-South and East-West lines turned up several faults including damaged power cables and water leakage, the authorities and train operator SMRT were still none the wiser about the root cause of yesterday’s (July 7) unprecedented breakdown — prompting Prime Minister Lee Hsien Loong to express his concern that the problem, which brought the two lines to a complete halt and left about 250,000 commuters stranded across the island, could flare up again.

    Mr Lee noted that Land Transport Authority and SMRT staff worked overnight to check the trains, tracks and cables and the trains resumed full service throughout today without a glitch. “But because we have not identified the root cause of the power trips, we are still very worried that the problem may recur,” Mr Lee wrote on Facebook.

    Mr Lee said he was “very concerned” about the breakdown and was briefed about the situation at the LTA Operations Centre today. “We are still trying to find out the cause of the problem… Hope we identify and resolve the faults quickly, to prevent further inconvenience to commuters.”

    Earlier, the LTA and SMRT held a press conference where SMRT Trains managing director Lee Ling Wee said that overnight checks identified two damaged power cables along the North-South line near Bishan MRT station, a faulty relay system at Kranji’s power substation, and a water leakage close to the third-rail insulator at Tanjong Pagar station.

    While these problems had been rectified, they did not provide a conclusive picture of what could have caused the multiple power trips, which intensified and forced SMRT to shut down the lines — which made up the bulk of the Republic’s MRT network and ran through 54 stations.

    The problem, which was quite unlike anything SMRT had dealt with before, was baffling its experts. “We are not 100 per cent sure on the root cause,” he said. He noted that it could be a combination or any of several factors such as from train and track conditions, train frequency, and the amount of moisture on the tracks.

    There are protective relay systems installed in power substations along the North-South and East-West lines, which are activated when voltage between the running rail and electrical earth surges beyond a safe limit. The fact that the running rail is connected across both lines complicates investigations, he said. “So it is very hard for us to isolate exactly where this breakdown in insulation was …(But) if we don’t do it, it will happen in different parts of the network, it is unpredictable, it is random, depending on how many train runs in the system. Where there are more trains, the chances of it happening is higher,” he said.

    Train services ground to a halt at 7.15pm yesterday. The first signs of trouble surfaced more than an hour earlier, when SMRT detected multiple power trips. These were initially rectified but the power trips intensified in frequency and impact, and eventually caused nine trains to stall between stations. SMRT managed to get these trains moving again to the nearest stations before it shut down the system.

    Working through the night, engineers checked the trains, tracks and power systems for anomalies such as burn marks, dislodged and dangling cables. Preliminary investigation initially narrowed the problem to a a faulty train but it was later found to be normal.

    Mr Lee Ling Wee said the glitches discovered during the overnight checks were not identified during routine maintenance checks, which are conducted every six months, with more comprehensive checks carried out once a year.

    “Our routine checks do cover these (components) but … it’s not like (checks are done) every day … so you can expect in an ageing system, some of these may fail in between the intervals,” he said. “There (was) no reason for us to suspect that these things will fail, because all regular maintenance checks have not uncovered such issues in the past.”

    Nevertheless, he said that SMRT may increase the frequency of the checks and look into installing monitoring devices that can spot faults on a real-time basis. With 45 more trains to be added to the North-South and East-West lines after the completion of sleeper replacement and re-signalling work, SMRT will engage external consultants to assess the lines’ power capacity and robustness “with more urgency” following the breakdown, he added. LTA chief executive Chew Men Leong said a new voltage-limiting device has been piloted for Downtown Line 1, which can isolate power trips.

    Transport experts whom TODAY spoke to called on SMRT to step up its maintenance regime, including by tapping technology.

    SIM University transport analyst Park Byung Joon said that real-time sensors may help nip glitches in the bud. “Since it is not physically possible to expand maintenance hours, it is time to think about more expensive investments to enhance the maintenance schedule,” he said.

    National University of Singapore engineering professor Lee Der-Horng added: “Perhaps (SMRT) should shorten the intervals between routine checks. I would have thought that SMRT would have accumulated enough experience and data to determine an optimal maintenance regime.”

    At the press conference, both Mr Chew and SMRT chief executive Desmond Kuek apologised again to affected commuters. Mr Kuek said: “(The incident) is a stark reminder that the journey to bringing about a higher order of reliability and assurance is a difficult one … but we are committed to it.”

     

    Source: www.todayonline.com