Tag: Scoot

  • Farhain Abu Bakar – Wanita Melayu Singapura Pertama Jadi Juruterbang Komersial

    Farhain Abu Bakar – Wanita Melayu Singapura Pertama Jadi Juruterbang Komersial

    LEBIH dua dekad lalu, di satu sudut Sekolah Rendah Telok Kurau, seorang murid darjah dua mendongak kagum ke langit setiap kali pesawat dari lapangan terbang berdekatan menderum membelah angkasa.

    Kini, murid itu, Cik Farhain Abu Bakar, 29 tahun, memandu pesawat sebagai kerjaya.

    Beliau ialah wanita Melayu setempat pertama menjadi juruterbang komersial.

    Bagaimanapun, Cik Farhain, seorang Pegawai Pertama di syarikat pesawat tambang murah (LCC) Scoot-Tigerair akur tetap kagum setiap kali berada di angkasa.

    “Saya kagum melihat keindahan alam… warna angkasa yang berubah apabila malam menjadi siang… semuanya.

    “Rasanya, saya tidak akan jemu dengan pengalaman dan perasaan ini,” ujar Cik Farhain, yang menyertai Scoot-Tigerair akhir tahun lalu dan menjalani latihan asas selama 10 bulan.

    Bersama seorang kapten, Cik Farhain kini memandu pesawat Boeing 787 Dreamliner, yang boleh membawa lebih 300 penumpang, selepas menjalani latihan asas selama 10 bulan.

    Paling jauh, beliau telah memandu pesawat itu ke Jeddah, Arab Saudi, penerbangan sekitar sembilan jam dari Singapura.

    Namun, pengembaraannya menjadi juruterbang memakan lebih banyak masa daripada itu.

    Walau memburu diploma sains biomedikal di Politeknik Singapura selepas meninggalkan Sekolah Menengah Tanjong Katong, jiwa Cik Farhain tetap terpaut kepada kerjaya di angkasa.

    Beliau mendapatkan lesen juruterbang swasta (PPL) daripada Kelab Penerbangan Belia Singapura (SYFC) pada 2004 sebelum menyertai program Jurulatih Penerbangan Kadet di Kolej Penerbangan Singapura (SFC) pada 2007.

    Selang setahun, beliau meraih Lesen Juruterbang Komersial (CPL) dan seterusnya mendapat tauliahan susulan sebagai jurulatih.

    Beliau menimba pengalaman hampir enam tahun sebagai jurulatih penerbangan di SFC, melatih juruterbang baru – termasuk beberapa juruterbang yang kini menjadi rakan sekerjanya.

    Walau menggemari kerjayanya di SFC, ‘bisikan’ menjadi juruterbang sepenuh masa kian lantang di benaknya dan Cik Farhain menyertai Scoot-Tigerair sebagi Pegawai Kedua.

    Baru-baru ini, beliau, yang berpengalaman 1,900 jam penerbangan, dinaikkan pangkat sebagai Pegawai Pertama.

    Matlamat beliau seterusnya, kata Cik Farhain, adalah menjadi kapten, tanggungjawab yang memerlukan 5,000 jam penerbangan.

    “Keinginan (menjadi juruterbang) sentiasa ada dalam jiwa saya… dari saat saya berada di sekolah rendah.

    “Apabila saya berada di kokpit, setiap butang, peralatan bak lanjutan jari-jemari saya… saya rasa senang hati,” ujarnya.

    Mungkin Cik Farhain memang mempunyai bakat semula jadi memandu pesawat. Beliau masih ingat lagi penerbangan solo pertamanya – pada 2004 – memandu pesawat enjin tunggal selama 15 minit dari Lapangan Terbang Seletar.

    “Saya tidak berasa gementar atau cemas apabila jurulatih meninggalkan pesawat. Tapi saya mula sedar betapa senyap kokpit itu.

    “Pada masa yang sama, saya yakin saya mampu mengawal pesawat itu tanpa bantuan jurulatih,” kata Cik Farhain dengan matanya bersinar semasa mengimbas kenangan itu.

    Tugasnya ini bermakna beliau sentiasa berjauhan daripada keluarganya, kadang kala sehingga 15 hari sebulan.

    Namun Cik Farhain, anak keempat dalam keluarga lima beradik, berkata beliau mendapat sokongan padu daripada anggota keluarganya.

    Lagipun, beliau jarang membazir masa apabila tidak bertugas, ujar Cik Farhain, yang belum berumah tangga.

    Selain bersenam – kegiatan yoga kegemarannya – beliau sedang belajar menggesek biola.

    “Lautan ilmu begitu luas tetapi kita baru menimba sedikit sahaja airnya… jika boleh saya ingin terus belajar sepanjang hayat saya,” katanya.

     

    Source: www.beritaharian.sg

  • Integration Of Scoot, Tigerair To Strengthen SIA’s Position: CEO

    Integration Of Scoot, Tigerair To Strengthen SIA’s Position: CEO

    The integration of Tigerair and Scoot will strengthen parent company Singapore Airlines’ (SIA) position in the low-cost segment and provide new opportunities in a challenging global environment, SIA CEO Goh Choon Phong said on Friday (Nov 4).

    In the second half of next year, Tigerair will come under the Scoot brand name and both airlines will operate under a single licence, according to a statement from Budget Aviation Holdings on Friday, which owns and manages the low-cost airlines under the SIA Group.

    Commenting on the decision, Mr Goh said the group realised that the creation of Budget Aviation Holdings in May was insufficient to capture the full benefits of an integration, and hence “the best way is to go with one brand”.

    “There are a lot of synergies that we cannot fully exploit because they are still two different entities … (under) two different AOCs (air operator’s certificates) and therefore, different regulatory requirements,” he said. “One single brand will bring about the ultimate benefit of a full integration in all aspects of the budget side of the business.”

    Mr Lee Lik Hsin, CEO of Budget Aviation Holdings, added that both Scoot and Tigerair have contributed to the group’s profitability, with both airlines’ earnings improving over the past six months. The integration will help to improve revenue further, he said.

    “There’s a limit as to what (economies of scale) can bring. On the revenue synergy side, however, I think it’s fair to say we are a lot more optimistic about what we can get from a single brand.”

    Some analysts are more cautious, however, given the ongoing stiff competition in the low-cost carrier market. UOB Kay Hian analyst K. Ajith, for one, told Channel NewsAsia: “There will be some degree of cost savings and perhaps some incremental revenue but it will not be material.”

    Meanwhile, in response to queries from Channel NewsAsia on future manpower plans, Budget Aviation Holdings’ Mr Lee said the group will need more staff despite the integration.

    “We have talked about growth over the next one year and beyond that. We recently had some communication about pilots and cabin crew growth that we need. In general, it will be that kind of situation and we need more people.”

    The announcement of a timeline for the integration of Scoot and Tigerair comes one day after a disappointing earnings report card from SIA.

    For the three months to September, the national carrier posted a near 70 per cent plunge in net profit to S$64.9 million, compared to S$213.6 million a year ago. Group revenue fell to S$3.65 billion from S$3.84 billion.

    With the exception of Scoot and Tigerair, all other companies in the group – including parent airline SIA, as well as SilkAir, SIA Cargo and SIA Engineering – saw their earnings take a hit in the second quarter.

    LONGER-TERM STRATEGIES TAKING SHAPE: SIA CEO

    In a briefing with media and analysts on Friday, Mr Goh outlined the group’s continued push in four key areas – strengthening its premium positioning, having a varied portfolio of airlines, maintaining a multi-hub approach and seeking new business opportunities.

    While he does not expect the gloom in the global economy to “last forever”, structural challenges such as an increasingly competitive landscape will likely remain, he said.

    “We have taken proactive actions to put in place longer-term strategies to address these issues,” Mr Goh said. “You will see these strategies now taking shape and (they) augur well for the group in terms of positioning the group (with) a strong foundation for the future.”

    As part of its positioning as a premium airline, SIA will continue to roll out its new SilverKris Lounges, with the latest opening slated to be in Bangkok during the first quarter of 2017.

    Other initiatives include extending its premium economy class to 17 more aircraft by the end of next year, as well as the recent introduction of Teochew dishes to its in-flight menu.

    The national carrier also plans to add 12 new destinations this financial year, Mr Goh revealed, noting that this is “not a small feat” given the challenging business environment.

    “We wouldn’t have been able to do so had we not pushed to go on a portfolio model and take decisive steps to acquire new aircraft,” he said. “With the new aircraft types, we are able to grow in a manner that is commercially feasible. But it’s not just SIA, we have a portfolio of carriers (that) allows us the nimbleness and flexibility to grow.”

     

    Source: ChannelNewsAsia

  • Passengers Unhappy After Scoot Flight Delayed For More Than 21 Hours

    Passengers Unhappy After Scoot Flight Delayed For More Than 21 Hours

    There was frustration for Scoot passengers again after a flight set to depart from Singapore to Perth on Saturday (Jun 20) evening was delayed by more than 21 hours. This is the airline’s second flight delay in three days.

    Scoot said in a statement: “(Flight TZ8) was delayed at Changi Airport due to a technical issue and we regret that the delay has inconvenienced our guests.”

    Dear Scoot Community, Scoot flight TZ8 to Perth was originally scheduled to depart from Singapore at 1210hrs on 20…

    Posted by FlyScoot on Saturday, 20 June 2015

    Videos of the scene at Changi Airport on Saturday evening show angry passengers demanding compensation while a ground handler admits to not being able to do anything, as “we are guided by Scoot”. These were allegedly taken after the ground handler announced that the flight had been rescheduled to 9.50am on Sunday morning.

    Channel NewsAsia understands that before the announcement was made, passengers had had to board and disembark the plane several times.

    In a letter addressed to Scoot that was seen by Channel NewsAsia, a passenger called “Cole” said they were asked to board and leave twice, saying the airline offered up six different excuses for the delays.

    “First it was that the plane was delayed, then came that the tyre was worn out, then came the pilot being unable to fly because you had stretched over the time limit,” wrote Cole.

    The passenger also complained that the airline had merely offered travel vouchers in compensation, and eventually asked Singaporeans to go home.

    “We have already paid way more than what we budgeted for, just to stay in Changi Airport for over 10 hours for meals, and to make things worse, we had to pay two-way cab fare, which is already about $50, and you are giving us a voucher to subject us to this trouble all over again?” Cole wrote.

    Perth resident William Forde, another passenger who shared photos and a video with Channel NewsAsia, said the flight had been rescheduled a total of seven times and throughout the ordeal, many passengers had stuck together: “The duty of care provided and inhumanity of this business model is alarming, but the way people came together to protest as one was inspiring and unheard of in Singapore”.

    Said Mr Forde: “We were refused temporary accommodation even though many of us had not eaten, and by then the flight had been delayed for close to 21 hours.

    “Some of us requested that the elderly and those with children be given a flight first, but we were rejected at every turn by a Scoot rep. As a result of our protest we were only given a S$10 meal voucher and a letter of disruption, which had details of the next flight out. But we were told these were still ‘tentative’”.

    Two viewers also called the Channel NewsAsia hotline on the issue, with one saying that the last time they were asked to board the flight to Perth at 7.45pm, they were “sent off again” and “told the flight would not be taking off and would be cancelled”.

    “The management just walked away without providing hotel accommodation to transit passengers and Singaporeans were asked to go home,” said the caller. “They also said the decision was final – take it or leave it. People were unhappy.”

    The flight finally departed for Perth at around 10.40am on Sunday. Earlier, another flight scheduled to fly from Hong Kong to Singapore on Friday was grounded for more than 24 hours before taking off on Saturday evening.

     

    Source: www.channelnewsasia.com

  • MERS Outbreak: SIA To Waive Cancellation Fees For Flights To Seoul

    MERS Outbreak: SIA To Waive Cancellation Fees For Flights To Seoul

    In light of the MERS outbreak in South Korea, flagship carrier Singapore Airlines (SIA) will waive cancellation fees and administration fees for refund, rebooking or re-routing for customers holding confirmed tickets to and from Seoul’s Incheon Airport, it announced on its website on Wednesday (Jun 10).

    In a sales circular, Singapore Airlines said the waiver is valid for all commercial Singapore Airlines fare tickets issued on or before Jun 9, for travel on flights to and from Seoul up until Jun 28 (inclusive).

    Low-cost carrier Scoot, which is owned by SIA, will also allow customers travelling on specific dates to rebook their travel dates free of charge. “Guests with bookings made on or before June 3 for travel to Incheon up to June 15 (inclusive) have the option to rebook either to another Scoot destination or another travel date. The change fee will be waived but the fare difference will apply,” a spokesperson said.

    In a notice on its website on Tuesday, Cathay Pacific, which runs daily flights from Singapore to Seoul, said it would not waive cancellation fees for flights to South Korea, or offer refunds.

    However, it would waive rebooking and re-routing charges for all passengers travelling to and from Seoul, Busan and Jeju, with tickets issued on or before Jun 8, regardless of fare type. This applies to confirmed bookings with Cathay Pacific and Dragonair, for travel between Jun 9 and Aug 31, Cathay Pacific stated.

    Rebooking and re-routing charges will be waived if requests are made on or before Jun 19, the airline said. Revised travel dates must be on or before Oct 31, and subject to flight availability, Cathay Pacific added.

    Korean Air has stated on a MERS advisory on its website that a refund or date change penalty may be charged in accordance to a passenger’s ticket.

    South Korea on Wednesday reported two more deaths due to MERS, and 13 more cases.

    Singapore’s Government has not issued an advisory against travel to South Korea, but on Tuesday announced temperature screening measures for passengers arriving from South Korea at its airports.

    SINGAPOREANS CALL OFF TRIPS

    Ms Rachel Fong was among the few who decided to cancel their trips following news of the MERS outbreak in South Korea. The 22-year-old undergraduate had been planning to head to Seoul to catch a music festival and celebrate her birthday with her friends.

    “We actually decided to change our plans quite late because we were kind of hoping that the MERS situation wouldn’t be this severe,” she said. “But when it got to this, such a stage, we decided, my parents decided that it’s too risky for me to go.

    “Even though there was no travel advisory issued, MOE (Ministry of Education) did decide that schools had to cancel and postpone their trips to Korea. So that indicates how severe the situation is and my parents were not going to take that risk,” she added.

    Mr Huang Ban Chin also called off his work trip to South Korea.

    The Chief Operating Officer of a wellness company in Singapore, which specialises in direct selling of skincare and wellness products, was supposed to go on a site visit, as the firm has an office comprising seven South Korean staff in Seoul.

    Mr Huang said he is also adopting a wait-and-see attitude for another upcoming trip to Shanghai, China, which reported its first case of MERS two weeks ago.

    “I think the real concern at this point of time is not so much about whether we will be inflicted with the disease or not, but it’s really about the inconvenience if things escalate and coming back would be a hassle,” he said. “We would be subjected to quarantine.”

    Travel agency Dynasty Travel said less than a hundred of its customers have cancelled or changed their trips to South Korea. However, it noted that June is not the peak season for travel to the country, as holidaymakers prefer to visit during the year-end winter season.

    “We have about 20 per cent who have opted to cancel, or deviate to other destinations such as Taiwan, Japan and Australia,” said the director of marketing communications Ms Alicia Seah.

    “Travel agents are middle men, we act on behalf of airlines, hotels, transportation overseas, so cancellation fees are not within our control and at this juncture in time, with no travel advisories nor travel bans against visiting Korea, we will have to impose cancellation fees accordingly.”

    TRAVEL AGENCIES TAKE PRECAUTIONS

    For those who are still travelling to South Korea, travel agencies like Chan Brothers Travel said precautions are in place. The agency has about one tour group a day flying to South Korea this month.

    “We acted immediately,” said the senior manager of customer service Reshel Chan. “We went to buy masks to pass to our tour leaders, and also wet wipes. During the courtesy call, when we have to call our customers – a reminder call before departure – we will also tell the customers that they can bring along sanitiser and during the trip, before every single meal, we remind our customers to wash their hands.”

    “We have been constantly contacting our tour leaders and also our tour guides to ensure everything is in order. We message them to have hourly updates on what’s going on, how the situation is,” added Ms Chan.

    Two local tour operators who handle groups from South Korea told Channel NewsAsia that some organisations – including corporate groups and schools – have cancelled their travel plans to Singapore.

    One said about a hundred people, or about 20 per cent of its customers, have cancelled their trips. They, however, also noted that this is not the peak season for travel in Korea as the summer holidays begin in July.

    MOE had recently said all school trips to South Korea have been postponed or cancelled. Students who went on trips to South Korea have also all returned.

    MOE added that all schools are currently equipped to manage an acute outbreak and will be further supplemented should the situation require it. Standard procedures and measures include temperature taking and contact tracing, as well as closure of schools and home-based learning.

     

    Source: www.channelnewsasia.com