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  • Ismail Kassim: Amos Yee Should Be Lauded For His Guts And Talents

    Ismail Kassim: Amos Yee Should Be Lauded For His Guts And Talents

    Part II: Amos Yee saga

    A clarification: Contrary to earlier reports, Amos prefers not to be out on bail as he considers the bail conditions too onerous. This was made clear by his bailor.

    16 year old Amos Yee continues to languish behind bars with no one willing to post bail for him.

    Is he a victim of his own making? An insufferable boy, who cannot refrain from violating his bail condition, by continuing to post comments online. Or is he a little rebel protesting against the way he has been treated by the police and the courts for his video rant.

    I am beginning to think that he is fighting a one-little-boy battle against the overkill mentality of the authorities. Is it going to be a test of will between a teeny-weeny juvenile and an all-mighty state?

    The way the multiple charges have been laid out against him and the onerous bail conditions show that the old bureaucratic mentality still prevails.

    This is a bad omen. It dashes hopes of a new beginning in the post-LKY era. Change, if any, must always come from the top and filter down to the police, the judiciary, the courts and the bureaucrats.

    Unless the authorities change the way they treat him or he decides to behave – like other normal, logical, law-abiding citizens, fearful of their rice bowls; neither of which seems probable at the moment, he may end up in prison for months or even years.

    I am afraid we are seeing the making of another political exile. Is he going to be hounded out of our little red dot? Amos seems to be on track to share the same fate as Tan Wah Piow, Tang Liang Hong and Francis Seow.

    With his attitude, he cannot survive in our strait-laced little island and the best hope for him – if he cannot control his urges – is to seek political asylum in a more conducive environment where his talents will be much appreciated.

    I do hope it will not come about, for it will be a great loss for all of us. The boy has got talent and he has also got lots of guts.

     

    Source: Ismail Kassim

  • Ismail Kassim: Public Should Not Judge Amos Yee

    Ismail Kassim: Public Should Not Judge Amos Yee

    The Amos Yee drama is getting more exciting with its unexpected twists and turns.

    He is back in remand and self-righteous Singaporeans wring their hands in despair. Out of frustration, some even go to the extent of lashing out at him for not behaving ‘’in ways that they themselves would if they were in his shoes.’’

    I am not sure at this stage what’s wrong with him. Has he – and I don’t rule it out – some kind of psychological problem? Perhaps, there is a medical explanation for his inability to control himself. Like an addict who cannot keep away from drugs.

    Or, is there some rationale behind his apparent madness. Could it be just a small boy’s vain attempt to shoulder a big man’s job in pushing forward the boundaries of self-expression? A boy, who is willing to martyr himself, for the larger good of all.

    A more democratic society with less personal restrictions cannot come about just by wishing or twiddling our thumbs. Someone has to do something at some risk to self. Has Amos self-appointed himself to undertake a one-boy struggle for more freedom for all of us?

    Let us not be too hasty to judge him with our middle-class morality and logic as to what is acceptable and unacceptable behaviour.

    Let us not forget even for one minute that our values have to a large extent been shaped by growing up and living under a strict and restrictive social and political environment.

    What he has done so far is not a crime in many other countries, and even if he is in a few, he would not have been hand-cuffed and shackled like what happened to him here.

    Amos Yee needs our sympathies. Pity him if you like, but please refrain from passing judgement.

     

    Source: Ismail Kassim

  • Roy Ngerng: I Emphatise With Amos Yee

    Roy Ngerng: I Emphatise With Amos Yee

    I saw Amos walked away into remand again, without being able to properly say goodbye to him, and to ask him to take care.

    This was the second time I am seeing him go into remand. The first time I saw them take him away, he was in handcuffs. I didn’t even get to talk to him because when I got to court, he was already inside the chambers. We spent the next few hours trying to get him out but we couldn’t.

    Yesterday, I got to court just after he arrived.

    I asked him how he was and he told me that he just got beaten outside of court. His left eye was red. And it got redder later. I asked him if it hurt. He said it was stinging but it would go away.

    I gave him a squeeze on his arm, to assure him.

    While waiting in court, his lawyers came in and out of the chambers several times. They also got out to speak to Amos and his parents.

    Each time Amos came back, I would ask him how he is, whether his eye was better. Each time, he would say he was fine. At times, we would banter and laugh a bit.

    Over the last few days, I have gotten to know Amos better.

    I got to know a friend.

    Amos would tell me, you have to be honest with yourself. Indeed, once after I caught a show with him and his parents and I asked him how he thought of the show. He just said, “It was awful.”

    I stared at him and laughingly gave him a pat on his hand. But he looked back matter-of-factly and said, “It was awful.”

    But this is Amos. I barely know him for just a few days but it is this honestly that has endeared himself to me. No pretense. No lies. He was who he was, and he did not want to hide who he was.

    At times, I look at him and I admire him. Was I at my age be like him?

    But I know the answer. I was never like Amos. Maybe some parts of me was. I was top in class in Geography (or was it in Literature, I forgot!) in Secondary 4 for my preliminary examinations. I was also one of the few students in my class to score an A in English for ‘O’ Levels.

    Amos got As in E maths, A maths, Chemistry and English. He was also top in his class in secondary 3 and 4. He studied at Zhonghua Secondary School. So maybe he is smarter than I was, much smarter in fact.

    Meanwhile, I was having crushes in school, doing what every teenager was doing. But I wasn’t popular. People knew me. I was a student councillor and was called names. Eventually, my schoolmates got to know who I really was and they became more friendly, but then we were already going to graduate.

    But then, I was just like any other teenager, I was just getting on with my life. Like any other teenager, I was looking for love. Then again, so was Amos. He did make his video, My Lost Love.

    But then, Amos was more.

    He once wrote in his blog, “I’m not gay, I am perfectly straight.

    “Regardless though, the injustice that is faced by this group of people, even though they’re part of a minority, is very evident to me.”

    This is the kind of maturity Amos has beyond his age.

    Yet, he was also called names, like I was. People used to call me “Ah Qua”.

    But there were people who mocked his name. One called him, “Anus Yee”. But Amos had this to say to him: “I wish you all the best of luck and prosperity, with your future endeavors, as the passionate, motivated hater.”

    But yes, Amos is forgiving. He spoke about the “Grassroots leader who wanted to chop off my dick and put it my mouth” on his Facebook two nights ago.

    But he said: “But you see if it were me, I wouldn’t want him to be punished because of his words. Not only do I want to be acquitted from those charges against me, I want those laws to be completely abolished because quite evidently, they are absolutely horrible.”

    “So it would be pretty hypocritical if I use laws that I hate, to try to pick on him, and neither me nor any of my fans should do that..

    “So fellow Grassroots leader, although you have this uncanny desire to cut off my wee-wee. I don’t think you should be fined, nor would I ever want you to go to jail because of it. Nobody should ever be charged or go to jail because of the words he says, no matter how fucking stupid they are,” Amos said.

    This is the kind of self-depreciating humour that Amos has, and the kind of satire that sadly, not many understand.

    In fact, before Amos left, he told me, “Well that’s the point Roy, I feel that if you can find humor in the absolutely horrible things that government is doing, then you have true insight and knowledge in talking about it.”

    I am sure many of you will agree with him, at least about what he said about me. 🙂

    In fact, now that I am thinking about it, when he got hit in his eye yesterday, he did not curse and swear at the guy who beat him, like many of us would have. Instead, he did not want me to worry about his eye. He did not speak about the man. He also did not question why the people who were taking photos and videos of him did not run to stop the assailer.

    He also did not want his mother to worry.

    At times, his mother would look at him lovingly in court. One time, Amos put his arm around his mom and gave her a pat on the back.

    They would sit and speak softly to one another, mother and child confiding in one another. This was another sight that many could not see – the love between the mother and son.

    The few times I have met them, mom would always smile humbly at us and at Amos. She would seek advice on what to do but like any other loving mother, she would sometimes give him a chiding look, while you see the softness and gentleness in her eyes.

    It is perhaps mom that Amos also got his humour from. She always seemed lighthearted, when by herself.

    But I digress.

    His bail conditions were supposed to be reviewed yesterday. I asked him if they would be made lighter. I tried to give him hope that it would.

    But when Amos came back later, he said that the bail conditions would still be stuck. They still wanted to stop him from talking.

    I told him I was sorry. After all the hoo-ha about wanting to bail him, I realised that I could not. I am still facing two criminal charges in relation to a protest I took part in, which would bar me from being able to bail him. He looked at me, disappointed.

    I would also be barred from visiting Amos in prison.

    The bail conditions were onerous. Amos would not be able to speak at all. He no doubt would still break them. Anyone would.

    He had said on his Facebook, “It would make sense if I am found guilty, then I privatize the content, but we’re not even completely sure if I’ll be sentenced, so why the fuck do the posts and videos have to be privatized? Especially since the posts that have been privatized would have been re-posted by a 3rd party anyways.

    “The only reason that I can think of on why the prosecutor is doing this, is because the sign that I removed attribution of the videos to my account, makes it seem like I’m guilty for my actions, and submitting to the law, like ‘haha the person who has been so rebellious is now in our mercy’.”

    Amos was later led away.

    There was nothing much we could do, some of us friends who were there to make sure he was well. We had made peace with what was was going to happen. We did ask how things were like when he was in remand the first time.

    I can only pray that they will treat him well. And let him have the books he wanted.

    He told Shelley to bring him his favourite classics. They then started talking about their favourite classics. I sat quietly. Not quite a fan of classics, I was!

    Perhaps it was fate that brought us together, or perhaps it was because I felt for him.

    Here was a 16-year-old boy who was feeling the full force of the government come down on him. Here was a boy who spoke up for what he believed in and was hunted down for it.

    In many ways, I understood him. And I wanted to be there for him.

    Not as an activist, not as a campaigner. But just as a friend.

    I would understand. I used to have two best friends whom I have not contacted (much) since I got sued by the prime minister.

    But I found a friend in Amos.

    When I first campaigned for him, he was in remand. At that time, I felt that we could not let a person whom spoke up to be bullied, and especially not a child.

    But when he came out and when I got in touch with him again, it was no longer that.

    I just wanted my friend to be safe.

    Some have said he seeks attention. Some said he deserves what he did.

    I think he deserves to be who he wants to be, just like any of us. I think he deserves to be himself.

    Some say, he should be jailed because he scolded Lee Kuan Yew. But who among of us have not used even worst words against others. Remember those who called Dr Chee Soon Juan names and those who dragged his name through the mud? They are from the same camp who now malign Amos. It is the pot calling kettle black but I am not going to make this (too) political. It is a personal post I am writing for Amos.

    Some say he should face persecution but Amos himself said, “it would be pretty hypocritical if I use laws that I hate, to try to pick on him, and neither me nor any of my fans should do that..

    “Nobody should ever be charged or go to jail because of the words he says, no matter how fucking stupid they are,”he said.

    Amos is a boy but he is also a dignified one.

    He said he was abused at home, but you have to admire how he continued to want to stay true to himself.

    Amos might use vulgarities but he knew where to draw the line. He wouldn’t have hit someone. To this, Amos has integrity. But how many of us would have the same?

    Some chide Amos for mocking Lee Kuan Yew but they also choose to ignore what he had to say.

    He had said, “Most people in Singapore are struggling to make ends meet. And it is reported that Singaporeans work the longest hours in the world. We are one of the richest countries in the world, but we have one of the highest income inequalities, highest poverty rates, and our government spends one of the lowest on healthcare and social security.

    “The money spent on the public is so low, it’s more representative of a third world country. And yet the amount of taxes is one of the highest in first world countries. And political leaders in Singapore earn more than quadruple the amount earned by political leaders in the United States. They are acquiring so much money — why aren’t they spending it on the people? What are they actually spending it on?

    “And whenever somebody wonders online if the government is pocketing the money for themselves, they get sued. Quite suspicious, isn’t it?” he had said.

    Amos also said, “I think the biggest flaw of LKY as a leader to our nation, is that he honestly thought that money and status equated to happiness. And his failure to understand how false that was really showed, leading us to be one of the richest countries in the world, and one of the most depressed.

    “It is by how he creates a place where people are able to live happily and prosper, based on their own unique attributes. And he hasn’t. So no matter how rich the country he made is, it doesn’t mean a thing.”

    He is a 16-year-old child but he is also wise beyond his years.

    In the end, he might not have used the best of words, he might not have done the best of comparisons. But he meant well. And he has integrity.

    I want the best for Amos, not just because he is a friend. But because if Amos was in any other truly developed First World country, our first instinct would not be to arrest him, charge him and throw him into jail. We would not have mocked him, let ourselves at him or even attack him.

    In a truly developed First World country, we would have reached out to Amos, work with him and mould him to become someone who could have done so much more greater things for our country. But amidst the insecurities of some in our country, we want to get him down instead.

    It is perhaps a sad reflection of the state of our country than of Amos himself.

    It is thus sad that Amos’s failing today is not because he has failed but because our society has failed to grow. And in spite of saying that we should show love and compassion to one another, and in spite of saying that we should help to develop the skills and talents of each and every of our individuals, our actions against Amos only show how myopic, insecure and small we are.

    It is true that a person like Amos does not come often. So does not Facebook’s founder Mark Zuckerberg.

    But more so, Amos’s appearance has helped us understand that Singapore has never moved into the First World after all.

    I feel sad for Amos, not because I think sadly of Amos. On the contrary, I feel happy for him, that he can be himself and am not be held back by our society’s prejudices.

    But I feel sad that I could not do more for him. I can write an article, as I have several times. But that is all I can do when our society is not ready to stand up and speak up for him.

    For many of us feel the injustice that he is going through, but many of us too stuck in our ways and too trapped in our fears are not yet ready to get up from our backsides to fight for him.

    Some might argue, he should not have used vulgarities. He should not have scolded Lee Kuan Yew. He should not have spoke about Christianity. If he did not, I would have spoken up for him.

    But it is beyond all these. Amos said something, yes, but he should not be persecuted for just speaking up. In fact, he wants unjust laws removed so that no other person would be hurt by it.

    And Amos is a child. What happened to the kindness that we should show to a child, to help them grow to their fullest potential?

    But this is up to you to think for yourself.

    For me, I have found a new friend, someone who has touched my heart. He is like the brother I never had, and the son I would never have.

    More importantly, he is a friend, a friend who has trusted me and a friend whom I have learnt from.

    I miss him and I hope he is well inside.

     

    Source: http://thehearttruths.com

  • Singaporeans More Gracious But More Needs To Be Done

    Singaporeans More Gracious But More Needs To Be Done

    Singaporeans are growing more aware of the need to be kind and gracious, although they believe that more can be done to improve Singapore as a gracious society, according to an annual survey conducted by the Singapore Kindness Movement (SKM).

    SKM’s annual Graciousness Index measures the percentage of Singaporeans who perceive and experienced acts of graciousness, and this percentage has moved up from 53% in 2013 to 55% in 2014, and currently to 61% in 2015, a significant increase given the survey’s sample size of 1,850 residents, the majority of which were Singaporeans.

    Dr William Wan, general secretary of the Singapore Kindness Movement
    Dr William Wan, general secretary of the Singapore Kindness Movement

    The results were announced at a media briefing today, 5 May, where SKM attributed this year’s increase to a growing sense of positive perceptions about kindness and graciousness in Singapore, with respondents rating both themselves and others higher when it comes to being considerate, courteous and showing appreciation.

    SKM’s general secretary Dr William Wan said that this increase is a promising sign. “The increase in positive perceptions and overall sense of improvement is encouraging. If we as a nation continue this positive trend, then kindness and graciousness can become part of our norms and national identity.”

    However, when asked who should make Singapore a gracious place to live in, 72% of respondents felt the government should be responsible, while only 60% saw themselves as sharing that responsibility.

    SKM Graciousness Index 2015 s2Dr Wan acknowledged that “maybe we are over reliant on the government” although there is really no issue if the government wants to help with creating a more gracious society. SKM also works regularly with the Ministry of Education to spread the kindness message to the young.

    Among the other influencers, the role of parents (50%) was seen to be marginally higher than that of schools (48%), indicating an understanding that education and inculcation of values is done both at home and in school.

    Nevertheless, he said that there is room for improving this 60%, where Singaporeans can take greater ownership in the society they want to create.

    The Graciousness Index is an annual study commissioned by the Singapore Kindness MovemSKM Graciousness Index 2015 s1ent to track experience and perceptions of kindness and graciousness in Singapore. It studies attitudes towards various pertinent community issues.

    In addition to eight key Graciousness Index Components, this year’s survey, conducted from December 2014 to February 2015 also included questions on neighbourliness, the role of parents, online behaviour, assimilation of foreigners, and sense of entitlement.

    Questions on Amos Yee, STOMP, shaming and hari kiri

    When asked about his position on the online and offline assault on Amos Yee, Dr Wan referred to an earlier statement issued by SKM on the issue. “There needs to be some general rules for conversations,” he said, “and this should not be different whether they are online or offline.”

    16 year-old Yee was verbally abused online and publicly slapped outside the courts when he was attending hearings for charges laid against him for allegedly posting an inflammatory video against Christianity and the late former Prime Minister Lee Kuan Yew.

    Shanmugam Amos Yee“We are all watching this trial, and it is wrong to take the law into our own hands,” he said, referring to Yee’s assailant. “If not, we will just go back to being cowboy towns.”

    “The law will take its own course. I don’t agree with the slapper – I can understand his emotions, but (such actions) should not be tolerated, or we will do something even more wrong.”

    Another editor present also asked Dr Wan about STOMP, and whether news media should be held more responsible for encouraging a more gracious society.

    “There is a difference between shaming and guilt,” he responded. “It is fine to have guilt, as it reflects on an act, compels us to do the right thing. Shame, however, goes to the person, and has been a part of Japanese society where (there is) hari kiri. Shaming is not the right thing to do, and STOMP is about shaming.”

    Nevertheless, Mr Ceasar Balota, associate general secretary of SKM, said that SKM had tried to do a “take-over” of STOMP in 2012 where the website carried SKM’s messages on its landing page, which he felt resulted in a more positive outlook for the website.

    As such, he believed that STOMP is not averse to doing the right thing, and he also noted that the website has been noticeably more muted in the past six months.

    khaw boon wanOn the issue of public shaming, TOC asked Dr Wan, given that 72% of respondents deferred to the government to build a gracious society, if more recent remarks made by Ministers in Parliament against opposition members referred to the practice of hari kiri might actually encourage Singaporeans to have a wrong mindset.

    “The government can say what it wants, but it does not mean that we have to agree,” responded Dr Wan, although he noted that there could be instances where the government needs to take a hard stance if its feels that it cannot allow certain things. “There is always room for different opinions, and we need to learn that Singapore can survive despite these differences.”

    Nevertheless, he advocated for a need to engage the government, and for the government to do likewise, in order to build a better society.

     

    Source: www.theonlinecitizen.com

  • Managing The Wait At Polyclinics

    Managing The Wait At Polyclinics

    Three years ago, Mdm Helen Chua, 69, would set aside half a day for her thrice-monthly thyroid check-up at Clementi Polyclinic. But for the past year, the full-time housewife only had to spend less than two hours for each visit, even though the procedure — blood test, then consultation with the doctor — remains the same.

    Mdm Chua’s experience is indicative of the results from the Customer Satisfaction Index of Singapore (CSISG) released for the fourth quarter of 2014 by the Institute of Service Excellence at the Singapore Management University (ISES).

    Within the healthcare sector, the polyclinics sub-sector made the most substantial leap with a 4.6-per-cent year-on-year improvement and scored 68.9 points out of 100.

    Specialised healthcare was another sub-sector that performed well. It demonstrated an improvement of 2.8 per cent from the year before with a score of 72.2 points.

    The restructured hospitals sub-sector had a less significant improvement of 0.5 per cent with a score of 69.3 points.

    On the whole, the healthcare sector scored 71 points, a 1.6-per-cent year-on-year increase. Together with the finance and insurance sector, the two sectors contributed to the overall national satisfaction index of 71.1 points, a rise of 0.6 per cent from 2013.

    This also marked the fourth consecutive year the national satisfaction index has risen.

    IMPROVEd WAITING TIME

    In the survey, the touchpoint that awarded the polyclinics sub-sector the most notable improvement was the waiting time. Scoring 6.4 out of 10 on the satisfaction scale, it did better than 2013’s score of 5.6.

    Other touchpoints that showed significant improvements include registration efficiency, seat availability and ease of moving around. Registration efficiency, for instance, was awarded 7.4, an improvement from 2013’s score of 6.8.

    The ease of moving around touchpoint received 7.4, a climb from the previous year’s 6.8.

    Ms Suzana Md Salleh can vouch for the improvement. “When I accompanied my mother to Jurong Polyclinic for her first high blood pressure check-up in 2012, it was chaotic. We didn’t know where to start. I remember waiting three to four hours before we saw the doctor,” said the receptionist in her late 30s. “Then, we waited more than 30 minutes to collect my mother’s medication and another half hour or so to pay.”

    Things were vastly different on her 62-year-old mother’s last visit at the same polyclinic in the middle of 2014. “I couldn’t go with her, so when she rang me, I thought she had lost her way. It turned out she had already finished her appointment, all within two hours,” said Ms Suzana.

    MOVING, RATHER THAN REMOVING, the BOTTLENECK

    A key point that the CSISG survey uncovered was that patients’ satisfaction with the medication collection and payment processes has declined.The satisfaction score for the waiting time for these two processes was 5.7 for medication collection and 5.9 for payment process.

    Assistant Professor of Marketing (Practice) and academic director of ISES Marcus Lee said that the phenomenon suggested “the bottleneck was moved, rather than removed”.

    Said Dr Lee: “In redesigning an optimal service experience, it is often useful to introduce improvements at the tail end of your customer’s journey, and then work towards the start.

    “Doing so would allow the later parts of your process flow to better handle any increases in throughput due to improvements in the earlier parts of the customer journey.”

    Mr James How Pow Aik, assistant director of clinic operations at SingHealth Polyclinics, attributed the bottleneck to the growing ageing population and an increase in chronic diseases.

    According to him, 30 per cent of the patients at SingHealth Polyclinics are 65 years old and above. With the “increase in the prevalence of chronic diseases, the medication dispensing volume has also increased”, he said.

    Initiatives such as the Pioneer Generation subsidies also contributed to the backlog. “The staff has to manage an increase in patient queries on the applicable subsidies and how they impact their bill size,” said Mr How.

    “While there are designated counters to assist patients with billing queries, our staff continues to attend to simple queries before processing payment.”

    To reduce the need to queue at the counters at SingHealth polyclinics, self-service kiosks are available for registering, and making payment and appointments, said Mr How.

    While waiting to consult the doctors, patients can also make use of the time to have their height, weight and blood pressure taken by trained staff at health monitoring stations.

    Over at the two SingHealth-managed hospitals, Singapore General Hospital (SGH) and KK Women’s and Children’s Hospital (KKH), the waiting time to collect medicine was less than 30 minutes in 2014, said Ms Isabel Yong, SingHealth’s director of group service quality.

    One of the main contributing factors to the waiting time is that the pharmacists need time to ensure the patients understand the medication and dosage, especially for the elderly and those on multiple medication, said Ms Yong.

    To address the waiting issue at the end of the customer journey, SGH and KKH have implemented several services, such as the Express Repeat Service. It issues a separate queue number for regular, repeat patients who don’t require the pharmacist’s counselling. “Patients are also given a phone number to call if they have any queries on their medication,” said Ms Yong.

    Another time-saving initiative from SingHealth is the delivery of regular, repeat medication to the patient’s home for a nominal fee. At SGH, eligible patients can also pay a small fee to have medication sent to their nearest Unity or Watsons outlet for a more convenient collection.

    To shorten the queue for making payment, the National Healthcare Group Polyclinics (NHGP), which runs nine polyclinics, has implemented self-payment kiosks that accept NETS, NETS Flashpay, NETS Cash Card and EZ-Link.

    “We plan to introduce more user-friendly interfaces that also allow payment via cash and credit cards,” said Mr Ang Chee Chiang, director of clinic operations at NHGP.

    “We also encourage both chronic and acute patients to make an appointment before they come to the clinic to minimise unnecessary waiting time.”

    SUSTAINING CUSTOMER SATISFACTION

    To achieve customer satisfaction in a sustainable manner, Dr Lee said that the key is to enable “customers to effectively make informed choices to self-select when, where, and how they choose to interact with companies”.

    According to Dr Lee, waiting time in itself is generally not the real issue. “The real issue is an unexpectedly long waiting time,” he said.

    For instance, if patients knew beforehand that a visit to the polyclinic or hospital would take two hours, they would only show up if they were able to spare the two hours.

    He said: “As long as the wait is not unpleasant, they would generally walk away happy that they were able to get whatever they needed done in the two hours they allocated for the task. Customers who aren’t able to spare the two hours would decide not to show up.”

    This report is a collaborative project between

    Today and the Institute of Service Excellence at Singapore Management University.

     

    Source: www.todayonline.com

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