Tag: customers

  • Circulation Of Kwong Cheong Thye’s Sze Chuan Style Spicy Hot Bean Paste With Misleading Cooking Recipe (Photos)

    Circulation Of Kwong Cheong Thye’s Sze Chuan Style Spicy Hot Bean Paste With Misleading Cooking Recipe (Photos)

    EDIT: Attached are also screenshots from halalsg twitter account – Official account of the Islamic Religious Council of Singapore (Muis) on Halal food & certification queries.

    P.S. MUIS do routine and random spot checks on manufacturers in Singapore.

    Dear Customers, we understand that there is a circulation of photos of Kwong Cheong Thye’s Sze Chuan Style Spicy Hot Bean Paste with a misleading cooking recipe that were not conforming to the MUIS standard for Halal food. Our product did not contain any Non-Halal ingredients, however the label containing a recommended cooking recipe was not acceptable by MUIS. It was due to our carelessness that this happened, and we would like to extend our deepest apologies to our Muslim friends.

    We have since done corrective actions in February 2017

    1) Kwong Cheong Thye recalled all Sze Chuan Style Spicy Hot Bean Paste from all supermarkets on 16th February 2017

    2) Kwong Cheong Thye submitted a new label for Sze Chuan Style Spicy Hot Bean Paste to MUIS, conforming to the high standard

    3) Upon approval from MUIS, Kwong Cheong Thye’s Sze Chuan Style Spicy Hot Bean Paste were all back on the shelves of Supermarkets in Singapore by the week of 27th February 2017

    Attached in this post are 2 photos of our product with the new label that are available in the market now.

    Attached in this post are also 2 circulated photos of our product in the old label, which are discontinued wef February 2017.

    Customers who are still holding on to the old bottles of Kwong Cheong Thye’s Sze Chuan Style Spicy Hot Bean Paste may approach us immediately, and we will do a 1-to-1 exchange with you.

    Please be assured that our products do not and will not contain pork.

    We seek your kind understanding in this incident. Kwong Cheong Thye strives to serve our customers in Singapore and globally with products of the highest quality.

    We appreciate if you would share this post with your friends for clarification purposes.

    Thank you.

     

    Source: Kwong Cheong Thye – KCT

  • HalalHub Consultants: A Reminder For Halal F&B Establishments To Excuse Staff To Break Their Fast

    HalalHub Consultants: A Reminder For Halal F&B Establishments To Excuse Staff To Break Their Fast

    Dear Halal Certificate Holders

    Based on astronomical calculations, Muslims in Singapore will be celebrating the Holy month of Ramadan from Saturday, 27 May 2017 to Saturday, 24 June 2017.

    Muslims observe the obligatory fasting from dawn till dusk (abt 5.30am to 7.10pm) for the whole complete month of this Blessed month.

    During breaking of fast, apart from enjoying the Halal food which you serve, your Muslim customers also need to perform their Maghrib (evening) prayers.

    Some Halal Certificate Holders provide prayer areas for their Muslim customers to perform their evening prayers, so that they are able to dine-in during the breaking of fast, with comfort and transquility, together with the whole family.

    Even your Muslim staff, need to break his/her fast. If it is indeed very busy, do excuse your Muslim staff so that he/she is able to take a sip of drink or some dates as a form of “official breaking of fast”. Its ok for him/her to enjoy her dinner slightly later during busy situations.

    HalalHub Consultants Pte Ltd hope that this Ramadan is indeed a blessed month for all Halal Certificate Holders, it’s customers and the whole of Halal industry.

    We wish everyone.. Ramadhan Kareem..

    Message from
    HalalHub Consultants Pte Ltd
    A one-stop HALAL Consultancy firm in Singapore
    Tel: 63001400 / 67340300

     

    Source: HalalHub Consultants Pte Ltd