Rilek1Corner

Tag: service

  • This Power Driver With Winning Smile Made My Day

    This Power Driver With Winning Smile Made My Day

    So I took bus number 806 from Yishun Interchange at about 10.54pm last night (27.06.17). This driver is one of the best drivers i’ve experienced in my entire 21 years of life so far.

    As usual everyone was silently in queue waiting for our bus. No emotion on our faces no smile, nothing at all.. As we boarded the bus, this driver made everyone smile but welcoming everyone so warmly. He greeted everyone as we boarded. Majority acknowledged and moved on back.. I thought that was the end of his gesture of kindness trying to brightens everyone day but warmly welcoming us onboard. But no..

    As we approached the first stop, and as soon as doors open and people alighted, he wished them a goodnight. Eventhrough he was right at the front and people were alighting from the other door at the back, he still shouted in a very sincere way wishes them a good night.

    He did this for every stop. Then my stop came, I didn’t know what I was feeling but I knew I was smiling and definitely feeling slightly sad as he are the type of people who should be accredited and known.

    As my stop approached, I walked to the front and started speaking to him. Thanking him for his service and just having a normal conversation. He respected everyone by calling them in the terms he knew how to address then as sisters and brothers. When he got to know I am Punjabi (he is mixed Punjabi) and It was time for me alight, he very nicely said Sat Sri Akal and wished me a goodnight.

    This are the kind of people that are needed in the service line. They make everyones day better and slightly more bearable. Tired or not I promise with more of them, you’ll never be dragging your feet to the bus interchange anymore. Service line isn’t just a job. It’s passion to help people and offer them the services our job requires.

    Thank you for the good ride home Surenther Singh Teja Singh

     

    Source: Simran Kaur Sheena

  • Ridjal Noor: 10 Mistakes Of Malay F&B Businesses

    Ridjal Noor: 10 Mistakes Of Malay F&B Businesses

    Orang kita yang berbisnes makanan sungguh untung. Makanannya lazat dan power, semua orang boleh makan. Orang Melayu, orang India, orang Cina, orang mat Salleh semua minat makanan Melayu. Sanggup queue untuk beli. Tapi kenapa business Makan orang kita kebanyakkan tidak maju dan boomz sebesar-besarnya, ya?

    Mari kita selidik some of the reasons:
    (jangan marah kalau sentap, gunakan untuk muhasabah diri sama-sama.)

    1. Suka buang muka kat customer. Tak faham langsung tentang mechanics of energy dan aura.

    2. Tak sabar dengan customer. Beri $50 pun salah, beri syiling pun salah. Tapi takde PayWave. Lebih suka PayHalau. Halau customer yang takde exact change.

    3. Suka duduk berhinggap di meja depan gerai dan bersembang dengan members. Customer datang survey, dia buat bodoh, buat dek aje.

    4. Suka marah-marah. Terpekik-pekau. Dia dengan dia. Customer pun buat u-turn dan cabut.

    5. Display makanan tanpa ada label. Ini lauk apa, itu lauk apa. Bukan kerja susah, cuma dia fikir semua orang sepatutnya tahu. Kalau customer tanya, dia marah.

    6. Display menu dan signboard dari 10 tahun lalu. Sini pangkah sana pangkah, macam Ali Baba dan gengnya tengah planning nak serbu gerai dia malam nanti.

    7. Tak tahu apa tu marketing. Cuma tahu marketing tu pergi pasar beli sayur.

    8. Takde banner untuk nak tolong advertise gerai nya. Banyak kali, gerai nya terperuk kat satu corner. Tempat jin buat scissors kick.

    9. Terlalu mengharapkan word of mouth marketing. Kalau business teruk, salahkan “mesti ada orang buat kita”.

    10. Tak buat flyer marketing with call to action. Campak flyer di seluruh estate, letak di post box, di carpark kereta dan di pintu pangsapuri.

    Rezeki itu beraliran. Ada Flow. Tersekat most of the time because we lack understanding of the minor minor things we do yang menghalau rezeki dan menghalau customer.

    Kalau setuju, sila share.

     

    Source: Ridjal Noor

  • Best Chicken Rice In Singapore Not Worth The Poor Service

    Best Chicken Rice In Singapore Not Worth The Poor Service

    Was recommended to come to As-Shifaa Cafe by a friend, Ahmad Hidayah who told me that it is one of the best Malay chicken rice in Singapore.

    Arrived there at 11.45am, as was told that it is better to arrive there before noon due to the lunch hour crowd. When my friend and I arrived, there was already a queue and it took about 15 mins in waiting before we finally got our food.

    The guy serving the food had the most unpleasant scowl and was shouting to customers. An older Indonesian lady who was ahead of me ordered 8 packs of food, and she asked very nicely if one of the chicken could be changed as it was slightly burnt. The guy shouted at her ,” Ok, Orang tau la!” -“Yes, I know”, in English and rolling his eyes, annoyed at this lady’s request. His attitude was constant throughout the whole time. Shouting at customers, and was extremely grouchy.

    At around 12.20pm, while still in the midst of eating, the makcik and owner of the shop, came to us, and asked us if we were done. We said no, and 10 mins later, she came around to our table again, and told us, “Sekarang dah peak hour, kalau boleh cepat2 makan, jangan bbual banyak2 sangat. Banyak orang tengah tunggu.” She said that since it is peak hour, hurry up with the eating, lessen the talking as there are people waiting to sit. Mind you, this was only half an hour after we got our food and my friend was on a wheelchair, so she wasn’t taking a seat and was sitting on the corner of the table and there were 3 free seats next to us.

    We left without finishing our food as we didn’t feel at ease knowing that our presence there was no longer wanted with makcik and her workers watching us every minute.

    The fried chicken is indeed tasty but I don’t know if it is worth the disrespect, rudeness and hostility that a paying customer has to deal with.

     

    Source: Alishia Cleopatra Saraswati

  • Go Ahead Bus Driver So Rude When I Asked Him When His Bus Will Move Off

    Go Ahead Bus Driver So Rude When I Asked Him When His Bus Will Move Off

    Dear Editors

    This is the bus driver on bus 36. I boarded at Changi Airport terminal 2, asking what time will the bus move out (as bus 36 is a loop service, it tends to wait at Changi Airport terminal 2 for awhile before moving).

    This driver starts to say: ‘who are u to care, can’t u see that the bus is already started? Who are u to care what time I move out!’ In a rude manner and mocked at me for being ‘kpo’.

    That explains why he’s laughing in the photo. Seriously, is being rude the new black?

    #goaheadrude #rudedriver #rudeness #uglysingapore #goahead

    Red Cloud

    A.S.S Contributor

    Source: www.allsingaporestuff.com

  • Why Can’t Suntec City’s Information Counter Staff Understand Common English Words And Religious Tenets?

    Why Can’t Suntec City’s Information Counter Staff Understand Common English Words And Religious Tenets?

    Hi Suntec 🙂 So I just casually walked up to your information counter at Level 1, nearest Tower 4, to a smiling staffer – Li Yuwei. I asked if there were any halal bakeries around. And after repeating myself a couple of times, I discovered that she doesn’t know what Halal means.

    Of course I was a little surprised but it was far from a rude shock. I tried to explain it as a concept (in a very clumsy way, because in truth, the last time I had to explain what it meant was in a weekend madrasah exam, 20 years ago). After fumbling over myself, I asked for just any bakery or pastry shop. Then I actually found myself also trying to explain what a bakery or pastry shop is.

    So I also wrote down on a piece of paper the words “bakery” and “pastry shop”. She dutifully went on to search it in her system. And with that same smile (now just a little bit more pursed) she wrote down and presented to me this attached piece of paper with the details of a bakery at Middle Road. a 20 minute walk away!

    I gave a smile back as I took the piece of paper and said my thanks for the help she was able to provide. As I walked away from the counter, I couldn’t help but wished she was a cute, cuddly cat instead – so that I could pet my frustrations away and forgive it for not being able to understand some commonly-used human words and religious tenets.

    I hope you take this seriously and get some cats on your information counters soon. Thank you Suntec.

     

    Source: Haikal Haditall