A few weeks ago, I booked SilkAir flights from Changi Airport for a party of three, due to arrive in Langkawi on March 7 at 10.05am and departing from there the next day at 8.45pm.
Recently, I was contacted by SilkAir’s parent company Singapore Airlines (SIA) and advised that my flight home from Langkawi on the evening of March 8 had been cancelled “for commercial reasons”.
I was offered, instead, a flight scheduled to leave Langkawi on the morning of March 7, about 20 minutes after I was due to arrive.
What was SIA thinking, offering me a holiday of just 20 minutes?
I had to cancel my planned weekend in Langkawi.
Ronald Brett
*This is a Straits Times’ Forum Letter
Source: www.straitstimes.com