Tag: Singaporeans

  • Satisfaction Level Up For MRT Service: Survey

    Satisfaction Level Up For MRT Service: Survey

    Despite reports of MRT service disruptions from time to time, consumers have grown more satisfied with the MRT as well as the overall land transport sector in the past year.

    The MRT had a customer satisfaction score of 66.4 in the latest Customer Satisfaction Index from April to July. This was up from its score of 62 for the same period last year.

    In April, commuters taking the North-South Line suffered at least three service delays in the space of a week, including an April 25 disruption that affected services along three MRT lines and an LRT line.

    “From the data, train reliability and helpfulness of staff were key drivers of quality,” said Mr Chen Yongchang of the Institute of Service Excellence at Singapore Management University (ISES), which publishes the index, at a press conference yesterday.

    “And for the operators, we do see them working in the right direction by trying to fix these issues through initiatives like adding more trains, (and) replacing the signals and sleepers,” he said, adding that they had also stationed customer service officers at train stations during peak hours.

    A total of 13,355 respondents were polled for the survey.

    Overall, consumers were more satisfied with the land transport sector, which had a score of 66.8 out of 100, up from 63.3 last year.

    Taxi services, for instance, scored 70, up from 65.9 last year.

    For the first time this year, participants were asked to rate their satisfaction levels with land transport booking apps. Uber ranked first with a score of 69.7, followed by Grab and ComfortDelGro.

    “Given the recent increase in the availability and adoption of mobile apps within the land transport space, we found it timely to introduce, for the first time, a new sub-sector that tracks customer satisfaction in this area,” said Ms Neeta Lachmandas, executive director of ISES.

    She added that security and factors associated with ease of use of the apps were key factors in the perceived quality of the apps.

    The study also found that customers have grown more satisfied with the air transport and public education sectors over the past year.

    Changi Airport scored 81.4 points, up from 75.1 last year.

    Customer satisfaction with budget airlines increased from a score of 68.3 last year to 69.5 this year, with tourists being more satisfied than local passengers.

    Tourists cited factors they liked, such as cleanliness of the cabin, and food and beverage options, while local passengers were more concerned with the ability of the budget airline to accommodate their needs.

    Also seeing an improvement was the public education sector, which improved from a score of 74.1 last year to 75.7 this year.

    Meanwhile, postal services, represented by SingPost, saw a decline in customer satisfaction, from 71.5 last year to 67.9 this year. Mr Chen said this was due to its lack of ability to meet customer expectations and a decline in quality.

     

    Source: The Straits Times

  • Singapore’s Paralympians To Get Celebratory Parade On Saturday

    Singapore’s Paralympians To Get Celebratory Parade On Saturday

    Team Singapore’s Paralympic athletes will be given the rock star treatment on Saturday (Sept 24), when they embark on a celebratory parade around town in a fleet of supercars.

    Led by double Paralympic champion Yip Pin Xiu, the athletes earned the honour after the Republic’s best Paralympic Games showing, with a haul of two golds and a bronze from Rio de Janeiro.

    The parade will begin at 9am from the Sengkang Sports Centre, and end at about 2.30pm at the VivoCity mall. The convoy of exotic sports cars — each carrying a Team Singapore para-athlete — will make a pit stop at the National Library at Victoria Street.

    Two weeks ago, after Yip clinched her first gold medal, Minister for Culture, Community and Youth Grace Fu had promised: “When our Paralympians return after the Games, we will have a public celebration to honour their extraordinary achievements.”

    This year, Singapore was represented by a record contingent of 13 athletes in six sports at the Paralympic Games.

    Swimmer Yip made history in Rio by becoming the only Singaporean to win multiple golds at a Games. The 24-year-old clinched gold in the 50m and 100m backstroke S2 events.

    Team-mate Theresa Goh won the bronze medal in the 100m breaststroke SB4, her first medal in her fourth outing at the Paralympic Games.

    Team Singapore’s Paralympians are due to touch down at Changi Airport on Wednesday morning at 5.35am aboard Flight SQ67. They will emerge at Belt 42, where family members, friends and fans will be welcoming them home.

    Yip and Goh will then attend a media conference at 3.30pm at the Singapore Sports Institute’s seminar room.

    The celebrations have already started even before the Paralympians are home.

    National carrier Singapore Airlines (SIA) threw a party for the Paralympians before their flight home and awarded Yip one million KrisFlyer miles for her double gold-medal-winning feat.

    In a Facebook post by the Singapore Disability Sports Council on Tuesday, the 24-year-old was photographed being presented with the reward by an SIA representative, as well as a cake, champagne and flowers.

    With one million Krisflyer points, Yip can, on average, make 16 economy-class return trips or five first-class return trips to London.

    Bronze medallist Goh was also presented with a first-class ticket.

    SIA is the official airline for Team Singapore. An SIA spokesperson said that the national carrier is “incredibly proud” of Yip’s achievements.

    “We wish her the very best as she continues to fly the Singapore flag high in her swimming career,” said the spokesperson.

    Last month, swimmer Joseph Schooling, who became the first Singaporean to win an Olympic gold medal in Rio, also received a million KrisFlyer miles from SIA.

    The 21-year-old came home to a rapturous welcome and was honoured in Parliament after winning the men’s 100m butterfly with an Olympic record time of 50.39sec.

    He was also taken on an open-top bus victory parade around the island.

     

    Source: TODAY Online

  • NorthLight’s Approach Holds Value For Singapore’s Education System: PM

    NorthLight’s Approach Holds Value For Singapore’s Education System: PM

    When he dropped out of school at the age of 10 to care for his mother who was suffering from depression after his father died of cancer, Muhammad Asyraf Chumino thought that he would never be able to complete his studies.

    Three years later, with his mother’s encouragement and support from self-help group Mendaki, Asyraf enrolled in NorthLight School, which typically takes in students who have failed their Primary School Leaving Examination.

    Today, the 22-year-old Asyraf, who is studying hotel and leisure facilities management at Singapore Polytechnic, can stand tall as one of the school’s success stories. He was one of the many NorthLight School students and alumni cited by several speakers, including Prime Minister Lee Hsien Loong, at the launch of its new campus at Towner Road yesterday.

    But the road to the polytechnic was not a smooth one for Asyraf.

    When he joined NorthLight, Asyraf said he had problems adjusting to his new environment after being away from school for three years.

    His “turning point” came when he realised how much one of his teachers, Ms Angeline Lim, cared about him.

    In his second year at the school, Asyraf recalled how he was still “more interested in playing soccer” just minutes before he was to be interviewed for a promotion to Year Three.

    But Ms Lim, who was his maths teacher and had nominated him for the interview, ran to the school field and stopped the match.

    “She then dragged me up to the interview. I was unkempt, perspiring in a formal shirt, and Ms Lim still had to put in a good word for me to the interviewer … I was shocked that she truly cared about me,” said Asyraf.

    In his speech to mark the campus’ launch as well as NorthLight School’s 10th anniversary, Mr Lee lauded the school’s “honest, pragmatic and successful approach” as one that has value for Singapore’s education system.

    “It starts off with all of us sharing a fundamental conviction, that there is something special in every child. We recognise that students all have different interests and aptitudes, (and) are determined to do the best for every child,” he said.

    To date, about 1,400 students have graduated from NorthLight, of which about a third have successfully progressed to various Institute of Technical Education colleges. Fourteen have gone on to polytechnics.

    Mr Paul Tan, a student in the pioneer batch which enrolled in 2007, is one of three NorthLight alumni who have graduated with polytechnic diplomas so far.

    The 27-year-old, who is an associate in facilities management at Changi Airport Group, said the school helped him to overcome low self-esteem by giving him opportunities to lead and participate in community service projects.

    Founding principal Chua Yen Ching said teachers in the school adopt a unique pedagogy which helps students “redefine success”.

    “Success is not always academic excellence. That is just one of many definitions of success,” said Mrs Chua, who is now deputy director-general of Education at the Ministry of Education.

    She recalled how a teacher, whom Mr Lee also cited in his speech, had tirelessly visited a student at his home when he was skipping school.

    “Each time, she would buy him the best meal from McDonald’s and hang it on his door, hoping to see him,” Mrs Chua said.

    After the 14th visit, the student was finally won over and returned to school, and graduated with a perfect grade point average.

    Mrs Chua recalled with a laugh: “He told me he gave up, he didn’t understand why this teacher would care so much about him … He said it was too tiring to continue hiding.”

    She noted that NorthLight teachers spend the first half an hour each day on character education to “start the day right”. “We want them to know that education is not about how much money you earn or what results you get,” Mrs Chua said.

    The new campus, which started operations in January last year, is equipped with more facilities for vocational education, such as a larger pastry kitchen, new training kitchens, and more extensive retail stores.

    It is also plastered with motivational posters at every corner, including one that reads: “This CCTV camera records honesty/compassion 24 hours of each day.”

     

    Source: TODAY Online

  • Housewife In ICU After E-Scooter Hits Her

    Housewife In ICU After E-Scooter Hits Her

    In the next two days, her loved ones must make what could be a life-or-death decision – whether to take her off life support.

    The last time they saw her conscious was last Saturday when she left their Pasir Ris home with her bicycle to shop for groceries.

    It was her Saturday routine, but on this fateful day, Madam Ang Liu Kiow, a 53-year-old housewife, met with an accident involving a 17-year-old on an electric scooter.

    She was still awake after the accident but lost consciousness in the ambulance while being taken to Changi General Hospital (CGH), where she underwent two operations on her brain.

    Not only has she not woken up, but her condition has since worsened. Her husband and children – two sons and a daughter – are bracing themselves for the worst.

    The circumstances surrounding the accident, which happened around 10am on a pavement in Pasir Ris Drive 1, remain unclear.

    But Madam Ang’s son, Mr Wilson Leong, believes the e-scooter crashed into her. The 22-year-old student told The New Paper on Monday: “My mother rides her bicycle to buy groceries every Saturday, so I think the accident must have happened then.”

    TNP understands that Madam Ang was not on her bicycle when the accident happened.

    Mr Leong said his father received a call from the hospital around noon telling him about Madam Ang.

    “We rushed over and were told that there was a blood clot at the back of her brain that required immediate surgery,” he said.

    “The surgery was supposed to take three hours but because of complications, it took almost six. She used up about two bags of blood.”

    Just when the family thought the worst was over, they were told on Sunday morning that there were further problems.

    “We were told that they needed to do another operation to drain out brain fluid that was building up,” he said.

    “They put a tube into her brain. She was heavily sedated, and I haven’t been able to speak to her.”

    APPEAL

    Mr Leong said that when he posted an appeal on Facebook for witnesses to the accident, a woman told him that she had seen five youths tending to Madam Ang. The e-scooterist was believed to be among them.

    He understands the e-scooterist called for an ambulance for his mother, but his family have yet to hear from the teen, who did not give them his contact number.

    “My mother never did anything to hurt anyone,” said Mr Leong.

    The e-scooterist was arrested yesterday. The police have classified the case as a rash act causing grievous hurt and are investigating.

    Mr James Bay, 73, a retiree who lives in the area, told TNP that he was cycling when he saw the aftermath of the accident on Saturday morning.

    “I saw a woman sitting at the bus stop with five young guys around her,” he said.

    “There was also a dark-coloured e-scooter on the ground nearby. It was a big scooter.”

    Mr Bay added that many youngsters ride e-scooters, bikes and skates, some of them at fast speeds, in the area.

    “There are a lot of old people here, so it can be quite dangerous.”

    Lawyers said that it might be difficult to get compensation in accidents involving personal mobility devices (PMDs), such as e-scooters, e-skates and hoverboards.

    PMDs are currently not allowed on pavements, roads and park connectors, only on private premises.

    This is set to change by year end when new rules kick in.

    Member of Parliament for Pasir Ris-Punggol Zainal Sapari was shocked to learn of the accident.

    “We need to look into legislation to make it compulsory for riders of personal mobility devices to have third-party insurance,” he said.

    “Despite our best efforts at education, there are still users who do not adhere to guidelines that have been prescribed.

    REVIEW

    “I hope this incident will trigger the relevant authority to review its position with regard to making third-party insurance mandatory.”

    He will be alerting Deputy Prime Minister Teo Chee Hean, who is the MP for that area, and they will be reaching out to the family to provide assistance.

    He added that enforcement must also continue to ensure the safety of pedestrians.

    But any new measure may come too late for Madam Ang and her family.

    Mr Leong said: “I cannot describe the feeling in words. My father has been crying often and hasn’t been eating since the accident.”

    “The doctor told us my mother has had multiple strokes in the brain due to a lack of oxygen. We have to decide whether to take (her) off life support and see if she comes to,” he said.

    “But when the time comes, if needed, we want to let her go peacefully. We can’t bear to see her suffer any more.”

  • Yoga Instructor On Trial For Molesting Student During Lesson

    Yoga Instructor On Trial For Molesting Student During Lesson

    A 24-year-old yoga instructor from India allegedly molested a student thrice during a lesson last year.

    Rakesh Kumar Prasad purportedly cupped and pinched the victim’s breast while she was doing yoga poses as instructed at the Real Yoga studio in Tampines Grande.

    He even tried to squeeze her breast after slipping his hand into her sports bra, a district court heard. When she protested, Rakesh allegedly smiled and told her: “It’s not like there’s anything to touch”.

    On Wednesday (Sept 21), the victim, who is now 26, took the witness stand on the first day of Rakesh’s trial. He faces one charge of outrage of modesty and one count of using criminal force.

    The court heard that the victim went for a yoga class scheduled for 12.30pm on April 26 last year. She was the only student at the session, instructed by Rakesh.

    According to his profile on Real Yoga’s website, Rakesh has more than eight years of yoga teaching experience. He was trained and certified as a yoga instructor in Kolkata.

    During the lesson, Rakesh, then 23, told the victim to adopt a forward bending pose, while seated on the floor with her legs outstretched. She was supposed to get her chest to touch her thighs.

    But barely 13 minutes after her yoga session started, Rakesh cupped her left breast with his left hand, she told the court. She hit his hand and told him not to touch her breasts. But undeterred, he pinched her breast and told her to bend lower, threatening to pinch her even harder if she did not do as told, she said.

    Just eight minutes later, while she was in the same yoga pose, Rakesh molested her again. When the student objected, the instructor admonished her for shouting, she said.

    Three minutes later, the victim was told to spread her legs while sitting and get her chest to touch the floor. While she was trying to adopt that yoga position, Rakesh slipped his left hand into the left side of her sports bra and tried to squeeze her breast, but she knocked his arm away.

    After the yoga class ended at about 1.30pm, Rakesh sat in front of the victim. He smiled at her and asked why he could not touch her breasts. He also said: “It’s not like there’s anything to touch.”

    Later, as the victim was leaving the yoga studio, Rakesh grabbed the back of her neck, she said.

    Video footage of the incidents, captured on closed-circuit television, were also played in court.

    During her cross-examination, defence lawyer Genesis Shen repeatedly asked the victim why she did not seek help immediately after being molested. He also asked her if her actions were consistent with “how a molest victim would react”.

    The victim reiterated that she was alone, and did not know any studio staff. Tearing, she added: “I was helpless, what did you expect me to do?”

    The trial continues on Thursday (Sept 22) with a studio receptionist and the police investigation officer taking the stand.

    Deputy Public Prosecutor Sharmila Sripathy-Shanaz is prosecuting the case before District Judge Luke Tan.

    The maximum penalty for molestation is two years’ jail, a fine and caning; and for using criminal force, three months’ jail and a $1,500 fine.

     

    Source: The Straits Times

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