The Land Transport Authority (LTA) has received around 200 complaints regarding the language abilities of bus captains, most of which were on their ability to converse in English.
Transport Minister Lui Tuck Yew revealed this in a written reply to MP for Aljunied GRC Muhamad Faisal’s parliamentary question on the number of public feedback received with regard to the language abilities of bus captains.
Mr Lui added that all bus captains are required to have a basic competency in conversational English before being deployed. Once LTA has received legitimate feedback, they will then inform the relevant public transport operators, who will send the bus captain for a refresher course.
The bus captain will only be redeployed once he has passed a language test.
Source: www.channelnewsasia.com
