Stomper Chloe was noticed a discrepancy when she checked her credit card bills recently.
She realised that she had been charged GBP12.85 for an Uber trip she supposedly did not take.
Chloe said that she had not made any Uber trips during the time period, and moreover she was in Singapore, so she could not fathom why the charges were calculated in British Pounds.
She subsequently wrote emails to Uber and Paypal, but alleged that they did not get back to her.
Chloe noted two more fraud transactions charged to her PayPal account, indicating that she had used Uber services.
Said Chloe:
“This has provided much inconvenience and cause me to lose confidence.”
In response to Stomp’s media query, a spokesman from Uber said:
“We do not comment on individual cases due to our privacy policies which protect both riders and drivers.
“Our team will review the incident and address it accordingly.
“However, it is important to stress that there are myriad reasons why this could occur – including whether the user is maintaining good habits in safeguarding personal information security, whether the device had been compromised, or even issues with the financial institution and its products.
“It would not be right to speculate, but we will continue to monitor the issue closely.
“Riders are encouraged to contact our 24/7 customer support team through the in-app Help, Account and Payment Options, or online through Account and Payment Options, should they suspect that their account has been compromised.”
Source: http://stomp.straitstimes.com
